Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Wright

Raleigh,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Driver

Student Transportation of America, STA
Garner, NC
09.2024 - Current
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided safe transportation to students on assigned routes.
  • Checked bus before departure for safety and operational readiness.
  • Ensured that all passengers followed school rules while on the bus.
  • Followed traffic regulations and maintained a valid driver's license at all times.
  • Inspected vehicle daily, including checking fluid levels, tire pressure, brakes, lights.
  • Reported any mechanical problems or maintenance needs to supervisor immediately.
  • Assisted with loading and unloading of students onto the bus in a safe manner.
  • Responded to emergency situations quickly and calmly as needed.
  • Helped disabled passengers board and exit from vehicle safely when necessary.
  • Demonstrated professionalism in dealing with student behavior issues as they arose.
  • Communicated effectively with parents regarding student transportation matters.
  • Conducted pre-trip inspections of buses prior to departure and post-trip inspections upon return from route.
  • Attended mandatory training sessions related to student transportation procedures.

Driver

D and D Transit LLC
Garner, NC
10.2016 - 08.2022
  • Provided safe transportation to students on assigned routes.
  • Checked bus before departure for safety and operational readiness.
  • Ensured that all passengers followed school rules while on the bus.
  • Followed traffic regulations and maintained a valid driver's license at all times.
  • Inspected vehicle daily, including checking fluid levels, tire pressure, brakes, lights.
  • Reported any mechanical problems or maintenance needs to supervisor immediately.
  • Assisted with loading and unloading of students onto the bus in a safe manner.
  • Responded to emergency situations quickly and calmly as needed.
  • Helped disabled passengers board and exit from vehicle safely when necessary.
  • Demonstrated professionalism in dealing with student behavior issues as they arose.
  • Communicated effectively with parents regarding student transportation matters.
  • Maintained accurate records of trips taken including time sheets and mileage logs.
  • Attended mandatory training sessions related to student transportation procedures.
  • Adhered to strict schedules while transporting students in an efficient manner.
  • Provided assistance with wheelchair lifts when required by special needs students.

Customer Service Representative

ACS Xerox
Cary, NC
07.2013 - 06.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Science - Medical Billing And Coding

Devry
Chicago, IL
03-2020

Skills

  • Data Collection
  • Information Security
  • Account updating
  • Data Entry
  • Report Preparation
  • Call Center Operations
  • Professional telephone demeanor
  • Positive and professional
  • Critical Thinking
  • Quality Assurance Controls

Timeline

Driver

Student Transportation of America, STA
09.2024 - Current

Driver

D and D Transit LLC
10.2016 - 08.2022

Customer Service Representative

ACS Xerox
07.2013 - 06.2016

Associate of Science - Medical Billing And Coding

Devry
Veronica Wright