Veronica Satran
Chicago,IL
Summary
Coming from Romania at a young age, I can say I know an old and a new world.
Since my childhood I have been full of energy, always asking questions and having a thirst for knowledge. I have played in a professional handball league for 11 years where a have learned about what it takes to be part of a team.
I am an ambitious person, with great adaptability and strong ethics.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I trust my abilities and knowledge that I have so far, but I am not denying I still have a lot to learn. I am looking forward to that.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Venteux Brasserie, Cafe & Oyster Bar
Chicago, IL
2022.08 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Aesthetician /Esthetician
Skinovatio Medical Spa Ravenswood
Chicago, IL
03.2021 - Current
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Educated patients on treatment options.
- Performed chemical peels ( superficial)
- Notified supervisor of supply needs to work well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Maintain stock of necessary items.
- Performed consultations for patients before scheduling treatments.
- Discussed procedures and treatment options with clients.
- Designed post-treatment at-home care products.
- Informed guests of appropriate products available to increase retail sales.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
Waitress
Francoise Frankie
Chicago, IL
03.2019 - 01.2022
- Shared knowledge, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely check-ins to assess their needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on changes to help customers make food choices.
Hostess
Iguana Cafe
Chicago, IL
04.2016 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
Education
Associate of Arts - Esthetics
New Age Spa Institute
Des Plaines, IL 09.2020 - 11.2021
GED -
S.N.S.P.A Communication And Public Relations
Bucharest, Romania 09.2012 - 08.2015
Skills
Sales expertise
undefinedTimeline
Bartender
Venteux Brasserie, Cafe & Oyster Bar
2022.08 - Current
Aesthetician /Esthetician
Skinovatio Medical Spa Ravenswood
03.2021 - Current
Associate of Arts - Esthetics
New Age Spa Institute
09.2020 - 11.2021
Waitress
Francoise Frankie
03.2019 - 01.2022
Hostess
Iguana Cafe
04.2016 - 05.2019
GED -
S.N.S.P.A Communication And Public Relations
09.2012 - 08.2015
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