Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Veronika Sokolova

North bay village,FL

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Edition Hotel. Excelled in delivering exceptional customer service and upselling high-end products, significantly increasing sales. Skilled in cash handling and maintaining cleanliness standards. Proven ability to enhance customer satisfaction and drive business success through suggestive selling and a strong work ethic.

Overview

7
7
years of professional experience

Work History

Server

Edition Hotel
03.2024 - 10.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

W hotel Brickell
02.2023 - 02.2024
  • Preparing setting up for each service shift pre and post service
  • Delivering drinks and food to all guest of regular and specialty event menus
  • Handle cash and credit cards transactions and closing out shifts
  • Participated in special events and promotions
  • Being part of pool service, preparing drinks

Server

Juvia restaurant
01.2021 - 03.2023
  • Setting up and preparing for each service shift pre and post service
  • Handle cash and credit card transactions and closing out shifts
  • Delivering drinks and food to all guest when needed
  • Participated in special events and promotions

Hostess

Fiola Mare Washington DC
08.2020 - 01.2021
  • Pre and post preparation for each lunch and dinner shift
  • Coordinating guest seating arrangements special occasions
  • Making reservations, guest warm welcome and fond farewell
  • Handling VIP guest for private parties and group functions

Server/ Bartender

Russia House
09.2019 - 07.2020
  • Company Overview: restaurant closed due Covid
  • Setting up and preparing for each service shift pre and post service
  • Preparation of bar pre and post service
  • Ordering beverages and dry food for service area as needed and assigned
  • Supported hostess and covered shifts when needed
  • Handled cash and credit card transactions during all work assignments
  • Restaurant closed due Covid

Server

Bistro Bohem
08.2018 - 09.2019
  • Serving food and beverages to all patrons in the dinning room during lunch, dinner and brunch
  • Setting up tables for each service pre and post service
  • Handled cash and credit card transactions during all shifts

Au Pair/ internship hotel Trainer

The Inn at Warm Springs VA
07.2017 - 10.2018
  • Service training in 'Warm Springs Inn Tavern' server and bartender 3 months in all areas at the restaurant and bar
  • Reception training at main guest house, 3 months training in guest relations, concierge and reception duties
  • Housekeeping training in all areas of the hotel for 3 months training in maid service and houseman duties up to supervisor duties
  • Culinary training 3 months in all areas of the kitchen mainly cold food station and buffet service, basic prep duties

Education

Certified Esthetician - Esthetician, Skin Therapist

Beauty Akademie
Prague, Czech Republic

Mgt. Degree -

Institute of Hospitality Management
Prague
09.2016

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Hospitality service expertise
  • Cleanliness standards
  • Suggestive Selling

Hobbies and Interests

  • Active World Traveler and Foodie
  • Family and Friends oriented person

References

  • Marcus A. Loevenforst, Marcus.loevenforst@ritzcarlton.com, general manager, The Ritz - Carlton
  • Andrew Embree, Andrew.embree@gmail.com, general manager, Russia house
  • Jean Marc Benitah, jmb@juviagroup.com, general manager, Juvia

Timeline

Server

Edition Hotel
03.2024 - 10.2024

Server

W hotel Brickell
02.2023 - 02.2024

Server

Juvia restaurant
01.2021 - 03.2023

Hostess

Fiola Mare Washington DC
08.2020 - 01.2021

Server/ Bartender

Russia House
09.2019 - 07.2020

Server

Bistro Bohem
08.2018 - 09.2019

Au Pair/ internship hotel Trainer

The Inn at Warm Springs VA
07.2017 - 10.2018

Mgt. Degree -

Institute of Hospitality Management

Certified Esthetician - Esthetician, Skin Therapist

Beauty Akademie

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Veronika Sokolova