Veronika Velez
Orlando,FL
Summary
Dynamic professional with extensive experience in customer service and quality control, notably as a QC Supervisor at Spice World. Proven ability to excel in high-pressure environments, demonstrating strong multitasking and conflict resolution skills. Adept at fostering team collaboration and ensuring product quality, contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Miller's Ale House
11.2021 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
QC Supervisor
Spice World
12.2019 - 10.2021
- Conducted supplier evaluations to ensure their compliance with company requirements for product quality and consistency.
- Ensured accurate documentation of inspection results, maintaining a comprehensive database for future reference and analysis.
- Collaborated with cross-functional teams to resolve production issues and maintain high-quality output.
Cashier Team Lead
Chick-fil-A
08.2018 - 12.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
El Redentor Christian Academy
Orlando, FLAssociate of Arts -
Valencia College
Poinciana FlSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Scheduling
Languages
Spanish
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Baking
- Cooking
- Crafting and DIY Projects
Timeline
Restaurant Hostess
Miller's Ale House
11.2021 - 04.2023
QC Supervisor
Spice World
12.2019 - 10.2021
Cashier Team Lead
Chick-fil-A
08.2018 - 12.2019
El Redentor Christian Academy
Associate of Arts -
Valencia College
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