Summary
Overview
Work History
Education
Skills
Timeline
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VERONIQUE COMEAU

Vancouver,BC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and customer service industry. Solid team player with outgoing and positive attitude and a genuine demeanor. Desire and motivation to acquire new skills and expand knowledge in order to grow in the industry.

Overview

20
20
years of professional experience

Work History

Server

Tutto
06.2021 - Current
  • Applied comprehensive knowledge of wine, beer to increase daily beverage sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Hawksworth Restaurant
02.2020 - 11.2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Ancora
04.2017 - 12.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.

Server

LA CIGALE FRENCH BISTRO
11.2016 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Live-in Hostel Manager

RUCKSACKER BACKPACKER HOSTEL
01.2012 - 01.2016
  • Managed a 37 bed international backpacker hostel in the heart of Christchurch following a devastating earthquake in Feb 2011 Full responsibility of guest relations, bookings, promotions, wellbeing, maintenance, hiring and training staff, cleaning and increasing profit.
  • Improved front office operation by updating existing system, email and reservation procedures Managed bed allocation, cleaning, staff, various minor repairs.


Assistant Librarian

Bibliothèque publique Eleanor London Côte Saint-Luc Public Library
01.2005 - 01.2010
  • Keep accurate record of all materials issued checked in to the library including media section
  • Assist patrons in locating and researching desired material
  • Assisted the patrons in usage of printers, photocopy machines and library media equipment
  • Assisted in organizing children library program for special events and in school holidays


Education

Certificate - WSET 2

Fine Vintage
Vancouver
02-2023

Bachelor of Science - Anthropology

University of Montreal
03.2006

Skills

  • Food sales and promotion
  • Exceptional customer service
  • Strong work ethic
  • High volume dining
  • Allergy awareness
  • Good listening skills
  • Point of sale operation (MICROS)
  • Wine pairing
  • WSET 2 certification
  • Serve it right Certificate
  • Bilingual French and English

Timeline

Server

Tutto
06.2021 - Current

Server

Hawksworth Restaurant
02.2020 - 11.2020

Server

Ancora
04.2017 - 12.2019

Server

LA CIGALE FRENCH BISTRO
11.2016 - 04.2018

Live-in Hostel Manager

RUCKSACKER BACKPACKER HOSTEL
01.2012 - 01.2016

Assistant Librarian

Bibliothèque publique Eleanor London Côte Saint-Luc Public Library
01.2005 - 01.2010

Certificate - WSET 2

Fine Vintage

Bachelor of Science - Anthropology

University of Montreal

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VERONIQUE COMEAU