Verson Wallace
Jacksonville,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ReferralExchange
San Francisco, CA
09.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate
JR Cigars
Burlington, NC
11.2021 - 03.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
Car Salesperson
Freeman Honda
Dallas, TX
02.2018 - 10.2021
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
Store Manager
Mattress Firm
Dallas, TX
01.2016 - 01.2018
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Sales Manager
Diamond Resorts
Dallas, TX
03.2014 - 01.2016
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
Education
High School Diploma -
Garland High School
Garland, TX06-1994
Skills
- Scheduling
- Complaint resolution
- Report Generation
- Data Collection
- Account updating
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Call Management
- Product Knowledge
- Service Upselling
- Active Listening
- Microsoft PowerPoint
- Microsoft Outlook
- Calendaring
- Payment Processing
- CRM Software
- Spreadsheets
- High-energy attitude
- Microsoft Office expertise
Accomplishments
- Salesman of the Month
- Sales Manger of the Month
Timeline
Customer Service Representative
ReferralExchange
09.2023 - Current
Sales Associate
JR Cigars
11.2021 - 03.2024
Car Salesperson
Freeman Honda
02.2018 - 10.2021
Store Manager
Mattress Firm
01.2016 - 01.2018
Sales Manager
Diamond Resorts
03.2014 - 01.2016
High School Diploma -
Garland High School
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