Results-driven professional experienced in strategic planning, customer relationship management, and cross-functional team leadership. Achieved enhanced customer satisfaction and program execution through effective communication and problem-solving skills. Focused on identifying profitable business opportunities and cultivating strong partnerships while delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Customer Program Manager
Haas Group International, LLC / Lockheed Martin
Grand Prairie
03.2025 - Current
Act as the primary point of contact for Lockheed Martin
Drive end-to-end delivery of programs, ensuring milestones are met on time.
Led regular status meetings and review sessions with customer executives to ensure project alignment and address concerns.
Coordinate with internal teams like engineering,production, and sales to align with client needs.
Manage project scopes, schedules, risks, and changes
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Managed chemical inventory by tracking stock levels and organizing supplies to maintain optimal availability for operations.
Inventory Control Logistics Lead
GEODIS
Dallas
09.2022 - 03.2025
Operated RF scanner to track inventory movements.
Utilized Excel and Word for data analysis and documentation.
Implemented slotting strategies to improve product accessibility.
Investigated missing or lost products within the warehouse.
Trained staff on best practices for inventory management systems and tools.
Conducted regular audits to maintain accuracy in inventory records.
Conducted regular audits to verify inventory accuracy and compliance.
Analyzed inventory data to identify trends and inform decision-making.
Monitored inventory levels, identified discrepancies and adjusted accordingly to maintain accuracy.
Investigated any discrepancies between actual count versus system count results.
Further investigation if product is either missing or lost within the warehouse
Monthly calls with customer regarding in usage and discrepancies
Provided support during audits conducted by external auditors or regulatory agencies.
Implemented process improvements to enhance warehouse efficiency.
Maintained organized storage areas for quick access to products.
Resolved any issues related to damaged goods or overstocking of certain items.
Maintained accurate inventory levels through regular cycle counts and physical inventories.
Supervised team members in daily inventory tasks and responsibilities.
Slotting
Heavy Machine Operator
H & W Utility Contractors
Lake Dallas
07.2015 - 09.2022
Operated scrapers, dozers, excavators, and other heavy machinery on construction sites.