Vian Goff
Enid,OK
Summary
Dynamic and results-oriented professional with a diverse background including roles at The Glo Hotel and Bass Baptist Health Center. Excelled in hospitality management and patient care, demonstrating exceptional guest relations and listening skills. Proven track record in improving customer satisfaction and streamlining processes. Skilled in conflict management and time management, ensuring efficient operations and positive outcomes.
Overview
19
19
years of professional experience
Work History
Front Desk Clerk
The Glo Hotel
03.2024 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
FSQA Technician
Tyson Foods Incorporated
05.2018 - 01.2021
- Food Safety and Quality Assurance
- Worked directly under the HACCP Supervisor
- Monitor and ensure compliance with SOP and SSOP
- Plant inspections and documentation
- Yearly employee training of over 200 employees and documentation when completed
- Monitor and enforce employee compliance to SOP and SSOP
- Monitor and inspect cleanliness of equipment
- FIFO and LOTO certified
- Testing for Listeria and other pathogens to ensure equipment and food safety
Self Employed
Self Employed
09.2012 - 05.2018
- Bartending
- Rental property cleaning
- Minor home repairs
- Painting/sheetrock/texture
Registered Nurse
Bass Baptist Health Center
05.2005 - 09.2012
- Managed quality care for geriatric patients with respiratory illness, heart disease, wound care, diabetes and renal disease
- Educated family members and caregivers on patient care instructions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Associate of Applied Science - Nursing
Northern Oklahoma College
Enid, OK04.2005
Skills
- Hospitality Management
- Guest Relations
- Listening Skills
- Conflict Management
- Word Processing
- Time Management
- Attractions and amenities knowledgeable
Timeline
Front Desk Clerk
The Glo Hotel
03.2024 - Current
FSQA Technician
Tyson Foods Incorporated
05.2018 - 01.2021
Self Employed
Self Employed
09.2012 - 05.2018
Registered Nurse
Bass Baptist Health Center
05.2005 - 09.2012
Associate of Applied Science - Nursing
Northern Oklahoma College
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