VIANELSA CACERES
Homestead,USA
Summary
Knowledgeable support specialist with background in managing office operations and supporting staff. Successfully coordinated schedules, handled correspondence, and organized meetings to enhance team productivity. Demonstrated organizational and communication skills while maintaining high level of confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR ADMINISTRATIVE ASSISTANT
UNIVERSITY OF MIAMI | BASCOM PALMER SLEEP CENTER
Miami, FL
01.2025 - Current
- Coordinated daily clinical and administrative activities to support efficient program operations, ensuring adherence to departmental policies, HIPAA standards, and quality expectations.
- Served as a point of contact for patients, clinical staff, and internal/external departments, promoting clear communication and a seamless patient experience.
- Conducted post–sleep study follow-up calls to provide guidance, answer questions, and review next steps, supporting patient understanding and continuity of care.
- Scheduled and coordinated patient appointments and follow-up activities while maintaining accurate, up-to-date information in EMR systems.
- Developed professional and positive relationships with patients and families by providing compassionate, customer-focused service in person, through EMR system, by phone, and by email.
- Collaborated with insurance carriers, providers, and internal teams to submit and track insurance appeals for denied sleep studies and DME requests, ensuring access to necessary care.
- Evaluated workflow effectiveness, identified operational gaps, and recommended improvements to enhance efficiency, patient satisfaction, and departmental productivity.
- Trained and supported new administrative staff on policies, workflows, communication standards, and departmental procedures to empower effective performance.
- Assisted leadership in monitoring team performance and contributed to both short- and long-term operational planning within clinical and administrative functions.
- Provided problem-solving assistance for escalated issues, offering policy clarification and workflow guidance to staff and supervisors.
- Managed high-volume communication through phone, email, fax, and mail with exceptional attention to accuracy, documentation standards, and data integrity.
- Performed patient retention and outreach calls to improve follow-through, encourage return visits, and maintain continuity of care.
- Monitored supply levels and coordinated replenishment to support uninterrupted clinic operations and readiness.
- Provided reliable backup coverage for colleagues, demonstrating flexibility and adaptability to shifting program needs and departmental priorities.
ADMINISTRATIVE ASSISTANT
UNIVERSITY OF MIAMI | BASCOM PALMER SLEEP CENTER
Miami, FL
11.2023 - 01.2025
- Prepare and send prescriptions to medical equipment companies for processing.
- Draft and submit appeals for denials of sleep studies and Positive Airway Pressure Therapy.
- Serve as a point of contact for medical equipment companies as well as other departments within the University of Miami Health System.
- Updated patients electronic health record through the EMR system.
- Manage over 1000 patient calls a month, ensuring prompt and effective communication while educating patients on medical procedures.
- Provide support to office administrators and leadership managing a wide variety of tasks as needed.
- Managed scheduling and coordination of patient appointments and sleep studies to optimize clinic workflow.
- Coordinated communication between departments, fostering collaboration and facilitating information sharing.
SECRETARY
CACERES MEDICAL SERVICES LLC
Miami, FL
03.2021 - 03.2023
- Confirm appointments for consultations.
- File consult and follow up notes in patient’s chart.
- Kept test results, prescriptions, correspondence from another doctor or medical facility, and other pertinent information updated in patient charts.
- Perform bookkeeping functions, such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls. Prepared documents such as memo, letters, reports, spreadsheets and presentations using Microsoft Office applications.
TRUSTED REFEREE
ID.ME
Miami, FL
12.2018 - 02.2021
- Trained Identity Specialist supplying secure identity proofing, authentication, and group affiliation verification for government and businesses across sectors.
- Verified accuracy of customer information by collecting and inputting data into the system.
- Performed document review to ensure compliance with standards and regulations.
- Provided assistance in resolving discrepancies between customer records and documents.
MOBILE EXPERT
TMUS
Miami, FL
05.2013 - 11.2018
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Education
Biology
Miami Dade College
Miami, FLHigh School Diploma - undefined
Homestead Senior High School
Homestead, FL06.2011
Skills
- Database Management and Data Entry
- Meeting Coordination
- Calendar Management
- Appointment Scheduling
- Customer Service
- Proficient in Microsoft office
Certification
Level II DCF Background Clearance
Timeline
SENIOR ADMINISTRATIVE ASSISTANT
UNIVERSITY OF MIAMI | BASCOM PALMER SLEEP CENTER
01.2025 - Current
ADMINISTRATIVE ASSISTANT
UNIVERSITY OF MIAMI | BASCOM PALMER SLEEP CENTER
11.2023 - 01.2025
SECRETARY
CACERES MEDICAL SERVICES LLC
03.2021 - 03.2023
TRUSTED REFEREE
ID.ME
12.2018 - 02.2021
MOBILE EXPERT
TMUS
05.2013 - 11.2018
High School Diploma - undefined
Homestead Senior High School
Biology
Miami Dade College