Samantha Knights Etienne
Manassas,VA
Overview
17
17
years of professional experience
Work History
Dispatch Supervisor
JNS Logistics
Manassas, Virginia
03.2019 - 06.2024
- Supervised daily dispatch operations to ensure timely deliveries.
- Coordinated communication between drivers and warehouse staff.
- Managed scheduling to optimize route efficiency and resource allocation.
- Trained new dispatch personnel on procedures and software systems.
- Resolved customer inquiries regarding shipment status and delivery issues.
- Monitored compliance with safety regulations and company policies.
Customer Service Representative
Girling Health Care Of New York
Brooklyn, New York
02.2016 - 08.2018
- Assisted customers with inquiries and resolved issues effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls to service related questions
- Actively monitored all inquiry channels ( email, social media, web forms )
Package Handler
USPS
Brooklyn, New York
12.2011 - 08.2015
- Sorted mail and packages based on size and destination.
- Maintained clean and organized work areas for safety compliance.
- Collaborated with team members to meet daily workload demands.
- Followed safety protocols to reduce workplace hazards during operations.
Customer Service Representative
Arbor E&T
Brooklyn, New York
01.2009 - 09.2011
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer feedback and trends.
- Trained new staff on company policies and customer service procedures.
Child Care Helper
Children Zone Daycare
Jamaica, New York
03.2007 - 12.2008
- Assisted children with daily activities and personal hygiene routines.
- Organized and maintained a safe play environment for children.
- Supported lead teachers in implementing educational activities and lessons.
- Supervised children during outdoor play and group activities.
- Communicated effectively with parents regarding children's progress and needs.
- Prepared healthy snacks and meals in accordance with dietary guidelines.
Education
High School Diploma -
Catherine McAuley
Brooklyn, NY06-2000
Skills
- Scheduling management
- Safety compliance
- Communication coordination
- Problem solving
- Team leadership
- Conflict resolution
Timeline
Dispatch Supervisor
JNS Logistics
03.2019 - 06.2024
Customer Service Representative
Girling Health Care Of New York
02.2016 - 08.2018
Package Handler
USPS
12.2011 - 08.2015
Customer Service Representative
Arbor E&T
01.2009 - 09.2011
Child Care Helper
Children Zone Daycare
03.2007 - 12.2008
High School Diploma -
Catherine McAuley