Vianna Laracuente
Union City
Summary
Dynamic hospitality professional with a proven track record of creating seamless and enjoyable dining experiences. Expertise in managing guest interactions, reservations, and seating arrangements while fostering a positive and organized atmosphere. Committed to teamwork, collaboration, and adaptability to meet evolving needs, ensuring exceptional guest satisfaction at every touchpoint. Passionate about delivering outstanding service that enhances the overall dining experience.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Haven Rooftop Nyc
01.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Hostess
Masseria Dei Vini
10.2022 - 11.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostes
Churrascaria Plataforma
10.2022 - 06.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Server
Keuh
12.2020 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Western High School
Davie, FL05-2021
Digital Marketing
Fordham University
Bronx, NY09-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- POS system operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Hostess
Haven Rooftop Nyc
01.2025 - Current
Hostes
Churrascaria Plataforma
10.2022 - 06.2022
Hostess
Masseria Dei Vini
10.2022 - 11.2024
Server
Keuh
12.2020 - 06.2022
Western High School
Digital Marketing
Fordham University
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