Vianne Pacheco
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Server
Morra Mia
06.2021 - 10.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Representative
Meraki Solutions
03.2023 - 08.2023
- Door-to-Door Knocking and Cold Calling
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Server
Texas Roadhouse
10.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Crew Member
Dairy Queen
02.2021 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Completed milkshakes and ice cream desserts for customers.
- Collaborated with team members to complete orders.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2022
Skills
- Special Requests and Substitutions
- Sales Expertise
- Service Prioritization
- Cash Register Operations
- Quote Information
- Interpersonal Communication Skills
- Onsite Product Demonstrations
- Unsupervised Learning
- Social Perceptiveness
- Serve Customers
- Prospecting and Cold Calling
- Retention Strategies
Hobbies
During my free time I enjoy to practice my acting skills, take dance classes, exercise at the gym, and read books.
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Meraki Solutions
03.2023 - 08.2023
Server
Texas Roadhouse
10.2022 - 05.2023
Server
Morra Mia
06.2021 - 10.2023
Crew Member
Dairy Queen
02.2021 - 06.2021
High School Diploma -
Eastwood High School
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