Vicente Reyna
Chicago,IL
Summary
Proven track record of professionalism and maintaining an inviting environment for over 6 years. Expert at interacting with customers; proficient in following up on customer requests and efficiently resolving any issues
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor/Server
El Famous Burrito | Illinois
11.2022 - 06.2023
- Managed the work of 4 employees
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Create employee work schedule
- Attend the cash register/helping hand in kitchen
- Food prep
- Clean and sanitize
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Food Runner/Server
Ramen San Whiskey Bar
05.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Quartino Ristorante
06.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Criminal Justice, communications
Western Illinois University
Macomb, ILSkills
- Customer service, Food service, Communication skills, Restaurant experience, Bilingual, Leadership
- Order Accuracy
- Food Preparation and Safety
- Menu Memorization
- High-Volume Dining
- Suggestive Selling
- Cash Handling
- Train Employees
- Ordering Procedures
Certification
Food handlers certificate
BASSET certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
BJ's Restaurant & Brewhouse
07.2023 - Current
Supervisor/Server
El Famous Burrito | Illinois
11.2022 - 06.2023
Server
Quartino Ristorante
06.2022 - 11.2022
Food Runner/Server
Ramen San Whiskey Bar
05.2022 - 11.2022
No Degree - Criminal Justice, communications
Western Illinois University
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