Vicenzo Vicino
Greer,SC
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
D.R. Horton
12.2023 - Current
- Assisted customers daily with questions, transactions, and problem resolution
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled financial paperwork and ensured accuracy with payments and records
- Maintained a clean, organized workspace while managing multiple tasks
- Built trust with customers through clear communication and follow-through
- Processed orders and handled transactions accurately to ensure customer satisfaction.
Server
The Peddler
09.2023 - 12.2023
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order accuracy and timely delivery, enhancing overall satisfaction.
- Assisted in training new servers on menu knowledge and service standards.
- Provided fast, friendly service in a high-volume environment
- Accurately handled cash and card transactions
- Worked nights, weekends, and under pressure
Server
Ristorante Claretta
04.2021 - 09.2023
- Handled cash transactions efficiently while maintaining accurate financial records.
- Resolved guest complaints promptly, improving retention and loyalty rates.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Jupiter Community High School
Jupiter, FLSkills
- Customer service
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Stock replenishment
- Quality assurance
Timeline
Customer Service Associate
D.R. Horton
12.2023 - Current
Server
The Peddler
09.2023 - 12.2023
Server
Ristorante Claretta
04.2021 - 09.2023
High School Diploma -
Jupiter Community High School