Well-qualified Promotional Brand Ambassador, possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
26
26
years of professional experience
Work History
Brand Ambassador
Flow Wine Group
08.2022 - Current
Alcohol sample demonstrator
CA RBS certified, current CA Food Handlers card.
Tasks include setup/breakdown of the demo area, engaging customers to sample, verifying their legal age to participate, enthusiastically discussing the product(s), and performing reporting via apps.
Most events are 3-6 hours long and held in retail locations.
This has been occasional rather than steady work
Project Lead
Anthem Blue Cross
07.1998 - 07.2022
Supported the pharmacy division: facilitated meetings, led projects, created and maintained timelines and budgets
Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout project life cycles.
Updated customers and senior leaders on progress and roadblocks.
Worked with entry-level staff to Vice Presidents of departments or regions.
Proficient in Microsoft Tools: Word, Excel, Visio, and PowerPoint.
We are in this together and we set each other up to succeed.
Independent Wine Guide
One Hope Wine
01.2018 - 11.2018
Facilitated in-home and controlled environment wine tastings.
Helped hosts select wines and food pairing bites.
Set up/break down demo area(s) to showcase wines and product info.
Opened, poured, and described each wine
Tracked orders and kept customers informed.
Managed unexpected challenges with flexibility and creative problem-solving.
Stopped working in this venture when promoted and my work weeks went to 60-80 hours per week
Be generous in teaching/helping my team hit goals, it flows back and we all succeed.
Education
High School Diploma -
Reseda High School
Reseda, CA
Skills
Customer Service
Effective communicator
Customer Engagement
Adaptable Personality
Goal-oriented mindset
Relationship builder
Product Demonstration
Time Management
Problem-Solving
Attention to Detail
Display Set Up and Arrangement
Microsoft Office
Volunteer Experience
Anthem Blue Cross, Open Enrollment Ambassador, 2014 - 2019, Helped Brokers at events with 0 – 40 other vendors and 6 – 2400 guests. Tasks: Pick up and transport materials, help set up/break down our area, and keep potential customers engaged until they can speak to an agent or broker.
Simi Valley Cultural Arts Center, Usher, Concession/Bar clerk, 2017, 2019, Setup/breakdown the concession stand and bar, ticket taker, usher, promoted future events and raffles, sold concession items, ensured alcohol was sold only to guests 21+ in age, handle cash, problem-solving.