Vicki Campbell
Arrington,VA
Summary
Versatile and results-driven professional with extensive experience in operations management and emergency response, notably with Nelson County. Excelled in enhancing safety and efficiency, evidenced by streamlining dispatch communication and improving emergency procedures. Skilled in data entry and prioritizing calls, demonstrating exceptional multitasking capabilities and decision-making. Proven track record in fostering customer relations and team collaboration.
Overview
34
34
years of professional experience
Work History
Public Safety Dispatcher
Nelson County
Lovingston, VA
02.2019 - Current
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
- Entered warrants, protective orders, stolen property, missing persons, etc. into VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center). Made updates/removal as needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Bus Driver/Substitute
Nelson County School Board
Lovingston, VA
01.2021 - Current
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Cashier
Food Lion
Lovingston, VA
08.2020 - 12.2020
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
Business Office Manager
Tape Rental Library
Covesville, VA
11.1990 - 01.2019
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff, and assisted with customer service.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
Nelson County High School
Lovingston, VA06.1990
Skills
- Data Entry
- Prioritizing Calls
- Schedule Coordination
- Administrative Support
- Customer Service
- Bookkeeping
- Inventory Control
- Operations Management
- Safety Practices
- Effective communication
- Multitasking capabilities
- Time management
- Attention to detail
- Record keeping
- Customer service
- Emergency procedures
- Professionalism
- Report Preparation
- Dispatch Communication
- Customer Relations
- Commercial Drivers License CDL
- Proficient in Microsoft Office
- Decision-Making
Timeline
Bus Driver/Substitute
Nelson County School Board
01.2021 - Current
Cashier
Food Lion
08.2020 - 12.2020
Public Safety Dispatcher
Nelson County
02.2019 - Current
Business Office Manager
Tape Rental Library
11.1990 - 01.2019
High School Diploma -
Nelson County High School