Vicki Colasanti
Lakewood
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Hackensack Meridian Health System
Neptune City
05.2023 - Current
- Greeted patients and visitors with a friendly and welcoming attitude.
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient check-in and check-out processes promptly and accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Supported clinical staff by preparing necessary documentation for patient visits.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
Credentialing Coordinator
Hackensack Meridian Health System
Neptune City
05.2018 - 04.2022
- Coordinated provider credentialing processes for healthcare professionals in a large health system.
- Reviewed and verified applications for accuracy and compliance with regulatory standards.
- Collaborated with clinical staff to gather necessary documentation for credentialing.
- Conducted regular audits of credentials files to ensure adherence to compliance guidelines.
Medical Receptionist
Indu Sharma, MD
Neptune City
02.2016 - 04.2016
- Greeted patients and visitors with a friendly and welcoming attitude.
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient check-in and check-out processes promptly and accurately.
Skills
- Epic
- Patient scheduling
- Credentialing processes
- Insurance verification
- Customer service
- Call handling
- Attention to detail
- Telephone etiquette
- Patient relations
- Patient callbacks
- Medical terminology
- Appointment management
- Appointment scheduling
- Co-payment collection
- Patient registration
- Appointment setting
- Typing and filing
- Patient reception management
- Front desk operations
Timeline
Medical Receptionist
Hackensack Meridian Health System
05.2023 - Current
Credentialing Coordinator
Hackensack Meridian Health System
05.2018 - 04.2022
Medical Receptionist
Indu Sharma, MD
02.2016 - 04.2016