Vicki Duncan
Metabolic Research Center
The Villages,FL
1
Certification
32
years of professional experience
Results-driven manager with proven expertise in team leadership and motivational coaching. Skilled in driving sales performance and enhancing customer loyalty through effective training and relationship management.
Work History
Manager
9 Years 8 Months- Coached, developed and motivated tam to achieve revenue goals.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Trained staff on product knowledge and effective communication techniques.
- Led sales team to enhance customer engagement strategies.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
Ambassador Relations Trainer
2 Years 1 Month- Formulated teaching outline and determine instructional methods to provide exceptional training.
- Developed new hire training for all new employees including systems, communications, and soft skills.
- Instructed all training in a manner to fit each learning style.
- Conduct training sessions covering specified areas such as on-the-job training, refresher training, etc.
Leader/Trainer-Coach/Ambassador
20 Years- Led team to deliver exceptional member experiences through effective coaching and support.
- Developed and implemented strategic initiatives to enhance member engagement and retention.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Coach and mentor new leaders, provide skill enhancement tying to improve performance and deliver company objectives.
- Provide leadership and training to an average of 500 members each week.
Education
High School Diploma
Skills
Team leadership
Time management
Decision-making
Motivational Coaching
Performance improvement
Customer relationship management
Friendly
positive attitude
Staff training and development
Relationship building
Sales techniques
Employee onboarding
Coaching and mentoring
Certification
- Professional Sales and Service Training - Frisco, Texas
- Leader Coach Training - Dallas, Texas
- Define Success - Dallas, Texas
- Exactly What To Say - Ocala, Florida
Timeline
Manager
Metabolic Research Center
10.2016 - 06.2026Read More
Ambassador Relations Trainer
Plexus Worldwide
06.2014 - 07.2016Read More
Leader/Trainer-Coach/Ambassador
Weight Watchers International
05.1994 - 05.2014Read More
Warren Western Reserve High School
High School Diploma
Read More
Awards
Presidents Club - Achieving sales over 200k in 2017, 2018, 2020, 2021, 2022, 2023, 2024 and 2025
Diamond Leader - Awarded to the tope 20% Leaders for the highest retention and percentage of clients reaching and maintaining goal. Program began in 2007, achieved Diamond Leader award in 2007, 2009, 2011 and 2012