VICKI JAYSWAL
Prospect Heights,IL
Summary
Results-driven hospitality professional with progressive leadership experience in catering and sales across major hotel brands including Marriott, Hyatt, and Renaissance. Proven track record in managing full-service catering operations, driving revenue growth, and executing seamless events from planning through completion. Skilled in client relationship management, contract negotiation, budgeting, and cross-functional collaboration with sales, culinary, and banquet teams. Adept at handling high-volume events and optimizing operational efficiency while delivering exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Director of Catering
Renaissance Hotel
06.2025 - Current
- Detailing events and ensuring seamless execution
- Managing budgets, forecasts, and client relationships
- Collaborating with sales, culinary, and banquet teams
- Developed and executed tailored catering menus for diverse clientele, enhancing guest satisfaction.
- Collaborated with sales team to create promotional materials that increased catering bookings.
- Analyzed client feedback to refine offerings, driving continuous improvement in service delivery.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
Director of Catering
LaSalle Hotel
03.2025 - 06.2025
- Oversaw full catering operations from start to finish
- Managed client relationships and event logistics
- Led banquet teams and ensured service excellence
Senior Catering and Sales Manager
Hyatt
10.2023 - 03.2025
- Detailing events and ensuring smooth execution
- Responding to catering leads and increasing revenue
- Preparing contracts and coordinating event logistics
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
Senior Sales Manager
Marriott International
08.2022 - 10.2023
- Managed events up to 125 rooms on peak
- Prepared proposals and contracts
- Maintained strong client communication
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Night Manager
Marriott International
07.2021 - 08.2022
- Oversaw nightly operations and reporting
- Ensured reservations accuracy and financial balancing
Skills
- Event planning and coordination
- Microsoft Office & Excel
- High-pressure operations
- Luxury & Full-Service Hospitality Expertise
- Revenue Generation & Sales Strategy
- Contract Negotiation & Proposal Development
- Client Relationship Management
- Forecasting and Budgeting
OBJECTIVE
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
Timeline
Director of Catering
Renaissance Hotel
06.2025 - Current
Director of Catering
LaSalle Hotel
03.2025 - 06.2025
Senior Catering and Sales Manager
Hyatt
10.2023 - 03.2025
Senior Sales Manager
Marriott International
08.2022 - 10.2023
Night Manager
Marriott International
07.2021 - 08.2022