Summary

Overview

Work History

Education

Skills

Timeline

VICKI LAMBRIGHT

Hesperia,CA

Summary

Dedicated and friendly Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 30 years.

Overview

18

18

years of professional experience

Work History

Medical Receptionist

Shiloh Medical Center

Victorville, CA

12.2006 - Current

Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Education

Medical Receptionist Certificate - Medical Receptionist

Northwest College

West Covina, CA

01.1986

Skills

Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Registration
HIPAA Compliance

Insurance Verification
Payment Collection
Reminder calls
Electronic Medical Records
EMR / EHR

Timeline

Medical Receptionist

Shiloh Medical Center

12.2006 - Current

Medical Receptionist Certificate - Medical Receptionist

Northwest College