VICKI LAMBRIGHT
Hesperia,CA
Summary
Dedicated and friendly Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 30 years.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Shiloh Medical Center
12984 Hesperia Rd Ste 101
12.2006 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Medical Receptionist Certificate - Medical Receptionist
Northwest College
West Covina, CA01.1986
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Reminder calls
- Electronic Medical Records
- EMR / EHR
Timeline
Medical Receptionist
Shiloh Medical Center
12.2006 - Current
Medical Receptionist Certificate - Medical Receptionist
Northwest College