Hi, I’m
Vicki Nguyen
Katy,TX
Summary
IT graduate with a solid foundation in technical support, troubleshooting, and system fundamentals, complemented by proven experience in team leadership and user-facing operations. Demonstrates a people-first approach to technology, excelling in clear communication and adherence to structured processes. Skilled at effectively supporting users in fast-paced environments while driving collaborative solutions. Committed to leveraging technical expertise and interpersonal skills to enhance operational efficiency and user satisfaction.
Overview
8
years of professional experience
1
Certification
Work History
TARGET
Fulfillment Associate
11.2025 - Current
Job overview
- Processed and collaborate with team members on high-volume orders with accuracy and speed using inventory management systems
- Monitored workflows and reported discrepancies, following SOPs and runbooks
- Restocked inventory and organized stock to maintain smooth fulfillment operations
INDEPENDENT
Freelance Web Support
02.2018 - Current
Job overview
- Designed user interface to meet client specifications,
- Acquired and exploited existing code and assets to accelerate project completion.
- Completed domain name registrations and maintained website and web hosting account.
- Enhanced functionality and appearance of website and repaired functionality issues.
WINN NAIL SPA
Administrative Coordinator
04.2019 - 12.2025
Job overview
- Managed daily operations of a high-volume retail location, serving 100+ clients with peak throughput of 20+ customers/hour
- Supervised and scheduled a team of 9–12 staff, optimizing coverage to meet client demand efficiently
- Oversaw all financial transactions, reconciling cash drawers and deposits of $2,000+ daily with 100% accuracy
- Maintained digital client records with a focus on data integrity and confidentiality
- Served as primary point of escalation, resolving client issues through effective problem-solving
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Information Technology
05-2025
University Overview
- Relevant Coursework: Foundations of HCI, Managing IT Integration Databases, Web-based IT, & Network Security and Privacy
- 3.6 GPA
Skills
- Windows 10/11
- TCP/IP, DNS, LAN/WAN
- Office 365
- Troubleshooting
- HTML5 & CSS
- C
- SQL / My SQL
- Product Support
- Agile / Scrum framework
- Conflict Resolution
- Technical documentation
- Project management
Certification
IT Fundamentals Pro Certified - TestOut
Timeline
Fulfillment Associate
TARGET
11.2025 - Current
Administrative Coordinator
WINN NAIL SPA
04.2019 - 12.2025
Freelance Web Support
INDEPENDENT
02.2018 - Current
University of Central Florida
Bachelor of Science from Information Technology