- Cooking
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
Vicki Phillips
Newburyport,MA
Summary
Detail-oriented professional with over 19 years of experience in coordinating new patient intake processes. Skilled in educating patients on treatment options and financial plans while ensuring a seamless patient care experience through effective scheduling and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
Previous Employer-Lustig Young Orthodontics
Keller, TX
06.2006 - 09.2025
- Coordinated new patient intake processes, enhancing efficiency and patient experience.
- Managed scheduling for consultations and follow-up appointments, optimizing office workflow.
- Educated patients on treatment options and financial plans, ensuring informed decision-making.
- Collaborated with orthodontic team to ensure seamless patient care from initial consultation to treatment completion.
Education
No Degree - Business And Spanish
The University of Texas At Arlington
Arlington, TXSkills
- HIPAA compliance
- Insurance verification
- Customer service
- Multitasking
- Patient care
- Critical thinking skills
- Patient scheduling
- Verbal and written communication
Accomplishments
- Oversaw on average 45 new patient cases each month.
- My New Patient case acceptance was 90% or above each month.
- Collaborated with the Orthodontic team (Including The Orthodontists) the ideal treatment plan for each patient.
Certification
Dental Assistant Certification.
Over the years many orthodontic continuing education seminars.
Interests
Timeline
New Patient Coordinator
Previous Employer-Lustig Young Orthodontics
06.2006 - 09.2025
No Degree - Business And Spanish
The University of Texas At Arlington