(Cissy) Vicki Strange

• Supervised 14 locations to enforce high-quality standards of operations.
• Helped develop company procedures.
• Involved in hiring, training, scheduling and managing my team.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for our type of loan services.
• Processed loans from start to finish.
• Daily collections.
• I am well organized and detailed in the office with paperwork and privacy of clients information.

Did the same daily procedures as I do today. Sold my part of the Partnership and joined American Trust.