VICKIE HESS
Honaker,VA
Summary
Dedicated office manager with a strong focus on customer service and team leadership. Proven ability to enhance productivity and streamline office operations, ensuring exceptional client experiences.
Overview
36
36
years of professional experience
Work History
Office Manager / CSR
Dominion Office Products, Inc.
Lebanon, VA
03.1990 - Current
- Oversaw office operations, ensuring efficiency and adherence to company policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained knowledge of product offerings to provide accurate information and support to clients.
- Monitored order processing systems to ensure timely fulfillment of customer requests.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science -
Clinch Valley College
Wise, VA05-1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager / CSR
Dominion Office Products, Inc.
03.1990 - Current
Bachelor of Science -
Clinch Valley College