Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Larsen

Lisle,IL

Summary

Proactive and versatile professional quickly adapts to new challenges. Strong problem solving abilities and focus on team success. Polished, hard worker willing to go the extra mile to complete tasks.

Overview

24
24
years of professional experience

Work History

Medical Receptionist

Duly Health And Care
Naperville, IL
09.2020 - Current
  • Welcomes patients upon appointment arrival
  • Efficient, professional, policy-driven patient registration process by scanning IDs, insurance cards, referrals, registration forms, HIPAA consents, financial responsibility documents, and other required forms while accurately labeling each for identification.
  • Ensures patient chart information is updated using newly collected registration forms
  • Verified insurance eligibility for appointments and collected all co-payments, as required.
  • Currently maintains a 100% copay collection and a 64% in balance collection
  • Reviews daily appointment schedule for insurance referral and scheduling concerns
  • Works closely with clinical staff to address scheduling, referral and patient concerns to ensure outstanding patient care with exemplary clinical team partnership
  • Assemble and disassemble appointment charts daily
  • Guided patients in effective use of MyChart, providing support for troubleshooting to the patient portal
  • Demonstrates patience and kindness in interactions with patients and clinical staff to enhance professional relationships and support a collaborative work atmosphere.
  • Foresaw potential issue with morning staff arrival delay and recommended solution to ensure uninterrupted patient/provider encounter. Solution currently being implemented.
  • Strictly follow HIPAA regulations to safeguard patient privacy.
  • Entrusted with special assignments, including rescheduling hundreds of patients after provider departure from Duly.

HIS Tech 1; Compliance Coordinator

DuPage Medical Group
Lisle, IL
10.2017 - 08.2020
  • Confirmed accuracy and upheld HIPAA standards for patient proxy access requests followed by granting permissions
  • Indexed patients outside medical records using OnBase into EPIC Media Tab
  • Accurately assembled, printed and distributed Ambulatory Surgical Center (ASC) Peer Review report to every Duly surgical doctor across all specialties
  • Created tracking system in Excel on outcomes of ASC Peer Review Reports
  • Confirmed provider completion of patient Discharge Summary in ASC Discharge Summary Report for all ASC patient procedures throughout Duly
  • Preparation and assembly of documents for Legal Department
  • Timely and accurate daily processing of 3rd party payer audits
  • Assisted Release of Information vendor with processing patient medical record requests
  • Daily approval Share Everywhere requests from outside providers
  • Professional, caring assistance to patient MyChart, Help Desk and Compucom messages
  • Member of the Event Planning Committee from 12/2017 to 3/2020
  • Created weekly team building activities, wrote monthly National Days email blasts and monthly departmental newsletter

Proprietor

Daycare, Home Daycare
Aurora, IL
09.2001 - 08.2017
  • Successfully operated, managed, and facilitated instruction for a home-based daycare center caring for up to 8 children
  • Provided a supportive, inspiring space while understanding individual needs for personal growth.
  • Ability to quickly switch from one crisis to another seamlessly and back in a rapidly paced demanding environment.
  • Creative, dynamic, consistent guidance focused on individual and group needs to ensure individual betterment

Volunteer Mentor

TORCH
St. Charles, IL
01.2012 - 10.2016
  • Committed to 6 month team building programs to prepare for 3-day program with incarcerated youth inside Illinois Youth Center (IYC).
  • Entered IYC prison for three consecutive days, facilitating a program to educate youth on alternative life choices, acknowledging the importance of their being, and guiding their personal beliefs away from persistent crime, unsuccessful outcomes, and recidivism.
  • Committed personal time and travel to 6 month weekly individual mentoring inside prison for an assigned incarcerated youth that participated in the 3-day program
  • Created and produced multiple materials to support structured content within the prison program

Education

Certificate in Medical Insurance Billing and Coding -

College of DuPage

Associate of Applied Science - Health Information Management

Rasmussen College

Skills

  • EPIC and MyChart proficiency
  • Medical coding and billing
  • Medical terminology
  • Anatomy knowledge
  • Strong communicator
  • Self-directed and motivated
  • Social intelligence
  • Analytical skills
  • Embraces feedback as a learning opportunity
  • Agreeable demeanor
  • Solution-oriented mindset
  • Collaborative teamwork
  • Proficient in a lead or team position
  • Adaptable mentoring based on observation
  • Employee training

Timeline

Medical Receptionist

Duly Health And Care
09.2020 - Current

HIS Tech 1; Compliance Coordinator

DuPage Medical Group
10.2017 - 08.2020

Volunteer Mentor

TORCH
01.2012 - 10.2016

Proprietor

Daycare, Home Daycare
09.2001 - 08.2017

Certificate in Medical Insurance Billing and Coding -

College of DuPage

Associate of Applied Science - Health Information Management

Rasmussen College

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