Open To Work
Vickie Nash
Price Chopper
Lathrop,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
CashierCustomer Service CashierCustomer Service Manager
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Lathrop, MOKearney, MOCameron MOPlattsburg, MO
Open to relocation:
No
Important To Me
Work-life balance
16
years of professional experience
Detail-oriented cashier with expertise in managing transactions and enhancing customer experiences. Focused on streamlining processes to reduce wait times and improve service quality, ensuring high levels of customer satisfaction.
Work History
Cashier
1 Year- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Assisted customers with inquiries, providing exceptional service and promoting store loyalty.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Collaborated with team members to maintain organized and clean checkout areas.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Cashier
5 Years- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new cashiers on operational procedures and customer service standards.
- Trained and mentored new cashiers on operational procedures and customer interactions.
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Streamlined checkout processes, reducing wait times during peak hours.
- Resolved complex customer inquiries, maintaining high standards of service quality.
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Redeemed coupons to discount purchases.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Manager
3 Years 6 Months- service operations, ensuring high-quality support and satisfaction.
- Trained and mentored team members to enhance service delivery and efficiency.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored inventory levels of cash register supplies and initiated reorders as necessary.
- Developed customer loyalty by providing personalized service and building rapport with repeat customers.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.
- Contributed to store-wide loss prevention efforts by adhering to strict cash handling policies and procedures.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Ensured seamless handoff from cashier to customer service representatives when necessary, leading to increased customer satisfaction and loyalty.
- Identified potential areas of improvement within the Customer Service Desk operation by analyzing trends in common customer inquiries or complaints.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Redeemed coupons to discount purchases.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma - Admini
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Conflict resolution
Product knowledge
Refunds and exchanges
Cash drawer balancing
POS system operations
Payment collection
Refund handling
Guest inquiries
ID verification
Attention to detail
Currency counting
Sales expertise
Daily reporting
Product recommendations
Drawer balancing
Retail merchandising
Returns processing
Point of sale operation
Purchase assistance
Order verification
Point-of-sale system operation
Point of sale proficiency
Fraud prevention awareness
Loss prevention
Identification checks
Loyalty program promotion
Staff mentoring
Payment posting
Sales techniques mastery
Multitasking and organization
Clear communication
Organizational growth
Empathy and patience
Data entry
Training and onboarding
Complaint resolution
Credit card processing
Basic math
Visual merchandising
Sales transactions
Merchandise exchange
Receipt handling
Exchanges processing
Gift card handling
Checkout monitoring
Transaction handling
Dependability and reliability
Credit and cash transactions
Scanner operations
Online orders preparation
Problem-solving
Honest and dependable
Timeline
Cashier
Price Chopper
01.2023 - 01.2024Read More
Customer Service Cashier
Menards
01.2018 - 01.2023Read More
Customer Service Manager
Walmart
09.2007 - 03.2011Read More
High School Diploma from Admini
Read More
Lawson High School
High School Diploma
Read More