Vickie Proctor
Summary
Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
11
11
years of professional experience
Work History
CMA
Unity Health System
10.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Mid American Energy
02.2017 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CMA
UnityPoint Clinic
02.2013 - 12.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Certification - Medical Assisting
Hamilton Technical College
Davenport, IA09.2009
Skills
- Medical Terminology
- Patient Scheduling
- Phlebotomy
- Data Entry
- Procedure Assistance
- Patient-Focused Care
- Specimens Collection and Processing
Timeline
CMA
Unity Health System
10.2021 - Current
Customer Service Representative
Mid American Energy
02.2017 - 10.2021
CMA
UnityPoint Clinic
02.2013 - 12.2015
Certification - Medical Assisting
Hamilton Technical College
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