Vickie Stiles
Glendale,AZ
Summary
Proven achiever with extensive experience at Evernorth Care Group, adept in patient scheduling and fostering interpersonal relationships. Demonstrated proficiency in insurance verification and maintaining patient confidentiality, contributing to enhanced operational efficiency and team collaboration. Excelled in roles requiring attention to detail and a positive attitude, ensuring high-quality administrative support and customer service.
Overview
28
28
years of professional experience
Work History
Medical Administrative Assistant
Evernorth Care Group
09.2017 - 06.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant/Customer Service Representative
Arizona Defensive Driving School
01.1996 - 11.2012
- Customer relations/Court advocate
- Enroll students into classes
- Problem solve any class completion issues for Courts & students
- Verify, correct and complete all class roster data
- Prepare required reporting for AZ Courts and upload data
- Responsible for AZ Courts accounts payable, issue checks to Courts
- Assist in reconciling class monies and prepare deposits
- Scheduled class dates, times & locations and instructors
- Create correspondence to students & Courts
- Filing, faxing, copying, scanning
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05.1983
Skills
Appointment Scheduling
Referral Coordination
Interpersonal relationship building
Data Entry Efficiency
Inventory Management
Positive Attitude
Attention to Detail
Insurance Verification
Payment collection and processing
Patient Scheduling
Customer Service
Epic Systems
Patient Confidentiality Adherence
Timeline
Medical Administrative Assistant
Evernorth Care Group
09.2017 - 06.2024
Administrative Assistant/Customer Service Representative
Arizona Defensive Driving School
01.1996 - 11.2012
High School Diploma -
Moon Valley High School
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