Vickie Wasson

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.

I held several different positions at Southwest Airlines.

From march 1993 march 1995 I was a reservations agent,

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

From March 1995 to April 2001 Reservations Supervisor.

• provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Participated in training programs to enhance product knowledge and customer service skills.

From April 2001 to January 2010 Operations Agent quickly and safely

Boarded customers onto the plane. made sure the plane was within safety limits for flight.

From January 2010 to February 2020 Cargo Agent

shipping and receiving freight, screening freight for shipping.

inputting all shipments into the computer and scheduling them for flights.