Vickram Lall
Queens,NY
Summary
Results-oriented sales representative with a proven track record of optimizing project outcomes. Skilled in strategic project management and team leadership. Seeking a challenging opportunity where I can further enhance my skills and contribute to the success of the company.
Overview
14
14
years of professional experience
Work History
Personal Caregiver
Intergen
02.2022 - Current
- Provide compassionate, hands-on care for my grandfather, ensuring his well-being and comfort on a daily basis by assisting with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support.
- Manage and administer prescribed medications, ensuring timely doses and monitoring for potential side effects, while maintaining accurate records of medication schedules.
- Coordinate with healthcare professionals and family members to create and implement personalized care plans, adapting strategies based on evolving health needs and preferences.
- Provide emotional support, engaging in activities that promote mental stimulation and social interaction, helping to maintain quality of life and alleviate feelings of isolation.
- Monitor and track health conditions, including vital signs, changes in physical or mental health, and any concerns that require attention, promptly reporting findings to relevant healthcare providers.
- Assist with light housekeeping tasks, including meal preparation and maintaining a clean and organized living space to support a safe and comfortable environment.
- Ensure a high standard of safety and hygiene, following all care protocols and guidelines to prevent accidents or injuries while maintaining a clean and secure home setting.
- Maintain open communication with family members and healthcare professionals to provide updates on care and address any adjustments or concerns regarding the caregiving process.
Lead Technical Supervisor
MTX
New York City, NY
01.2020 - 01.2022
- Led and coordinated technical operations across multiple NYC-based COVID-19 Vaccination POD (Point of Distribution) sites, ensuring the successful deployment and maintenance of all IT infrastructure and technology systems.
- Managed asset tracking and inventory, overseeing the procurement, distribution, and maintenance of technical equipment such as computers, tablets, printers, networking devices, and AV equipment, ensuring all devices were fully functional and available at each site.
- Trained and supervised a team of technical support staff, providing hands-on training and guidance in troubleshooting, system setup, and day-to-day operations to ensure efficient and smooth vaccination processes.
- Provided real-time, on-site technical support for both staff and healthcare providers, resolving hardware and software issues, ensuring minimal disruption to vaccination services.
- Developed and implemented procedures for efficient management of technical resources, including asset logs and tracking systems to monitor equipment usage, status, and return, ensuring no equipment was misplaced or underused.
- Collaborated with site leadership and cross-functional teams to ensure technology solutions were effectively integrated into the workflow, improving vaccine distribution efficiency.
- Coordinated the setup and ongoing maintenance of technology infrastructure, including internet connectivity, registration systems, and vaccine tracking software, ensuring high operational standards across all locations.
- Led the execution of technology-related training programs for new staff, ensuring all team members were proficient in operating technical systems necessary for patient registration, data entry, and vaccine tracking.
- Ensured compliance with regulatory standards, including HIPAA, in the management of sensitive patient data during the vaccination process, focusing on data security and privacy.
- Played a key role in troubleshooting and resolving issues related to data integrity, connectivity, and overall system performance, contributing to the successful administration of vaccines to thousands of NYC residents.
- New York City, NY
Assistant Manager
Dollar Tree
Queens Village, NY
03.2018 - 01.2020
- Supervised and led a team of 15 associates, ensuring efficient store operations and delivering exceptional customer service in a fast-paced retail environment.
- Assisted in managing daily store operations, including inventory control, product ordering, and merchandising to maximize sales and maintain store appearance.
- Trained, developed, and motivated staff, leading by example to foster a collaborative and high-performance work environment.
- Handled customer inquiries and complaints with professionalism and efficiency, consistently maintaining customer satisfaction and loyalty.
- Ensured compliance with company policies, safety standards, and regulatory requirements, contributing to a safe and well-organized store.
- Supported store manager with scheduling, payroll, and financial tracking, optimizing staffing levels to align with sales goals and peak business hours.
- Managed cash register operations, including cash handling, deposits, and reconciliation of daily transactions.
- Contributed to achieving sales targets and store goals through effective inventory management and promotional strategies.
- Queens Village, NY
Sales Representative & Fios Specialist
Verizon Wireless
New York, NY
02.2015 - 01.2018
- Resolved customer complaints related to sales and service in a professional and timely manner, ensuring customer satisfaction while maintaining Verizon's reputation for excellent service.
- Planned and directed staffing, training, and performance evaluations to optimize the sales and service programs, enhancing team efficiency and customer experience.
- Supervised and provided on-the-job training for sales associates, fostering a collaborative team environment and ensuring adherence to Verizon's service standards.
- Conferred with potential customers regarding their equipment needs and advised them on the best types of Verizon wireless and Fios products to purchase based on their specific requirements.
- Managed and supported regional and local sales managers, guiding their teams to meet sales goals and improve performance through consistent coaching and strategic planning.
- Ensured friendly, knowledgeable, and personalized customer service to build lasting relationships and promote both current and future sales.
- Responsible for meeting and exceeding store monthly sales goals and targets, regularly tracking performance metrics and adjusting strategies as necessary to achieve desired outcomes.
- Maintained up-to-date knowledge of current sales, promotions, company policies regarding payment and exchanges, and security protocols to ensure compliance and protect company assets.
- Managed store security measures, overseeing cash handling procedures and implementing best practices to protect and secure all company assets, including store cash and inventory.
- Demonstrated expertise in FiOS home and business cable and internet services, advising customers on product offerings and troubleshooting any issues for both residential and commercial clients.
- Proficient in using Coffee to Go Software for scheduling, sales tracking, and inventory management, improving team coordination and efficiency in daily operations.
- New York, NY
Assembly Specialist [RTA]
01.2012 - 01.2015
- Assembled and installed equipment, furniture, and store displays across various retail locations, ensuring all setups adhered to company guidelines and design specifications.
- Coordinated with store management teams to execute display layouts, ensuring optimal product presentation and alignment with brand standards.
- Transported and handled materials and equipment, ensuring safe and efficient delivery to multiple locations while maintaining inventory control and minimizing damages.
- Worked with store teams to arrange displays for seasonal promotions, sales events, and new product launches, contributing to increased customer engagement and sales.
- Ensured proper functionality and stability of displays and furniture, performing quality checks and addressing any assembly issues or malfunctions promptly.
- Collaborated with design and merchandising teams to provide input on display aesthetics, functionality, and space optimization.
- Maintained tools and equipment, ensuring they were in good working condition and properly stored to support efficient assembly processes.
- Managed tight project timelines and worked independently to ensure timely setup and completion of tasks at multiple store locations.
- Provided on-site training and guidance to retail staff on the proper maintenance and adjustments of displays as needed.
Skills
- MS Office
- Word
- Powerpoint
- Excel
- Ability to manage multiple projects
- Excellent management practices
- Active listener
- Friendly demeanor
- Professional demeanor
- Time Management
- Strong leadership
- Customer satisfaction
- Verbal communication
- Problem-Solving
- Merchandising
References
Available Upon Request
Timeline
Personal Caregiver
Intergen
02.2022 - Current
Lead Technical Supervisor
MTX
01.2020 - 01.2022
Assistant Manager
Dollar Tree
03.2018 - 01.2020
Sales Representative & Fios Specialist
Verizon Wireless
02.2015 - 01.2018
Assembly Specialist [RTA]
01.2012 - 01.2015