Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Work Availability
Timeline
BusinessAnalyst
Vicky Gillispie

Vicky Gillispie

Sulphur Springs,Texas

Summary

Driven by a results-focused approach, significantly increased brand awareness at Stream Energy through strategic marketing campaigns and data-driven decisions. As a seasoned leader, excelled in team building and customer needs assessment, leveraging the adaptability and professionalism to drive business growth and enhance customer satisfaction. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

40
40
years of professional experience

Work History

Customer Service Sales Representative

Musicland Kampground
04.2017 - 11.2019
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Boosted sales figures with introduction of innovative upselling techniques.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Senior Director of Marketing

Stream Energy
05.2005 - 04.2017
  • Mentored junior staff members, fostering a culture of continuous learning and professional development.
  • Led team of 500 marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.

Founder/Owner/Operations Manager

Fuller Brush Home Cleaning Service
06.1979 - 09.2011
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led strategic planning process to define business goals and ensure alignment across all departments.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Championed continuous improvement efforts within organization, streamlining operations for increased efficiency.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Expanded company''s geographical reach, opening new markets and increasing profitability.
  • Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout company.
  • Implemented efficient operational processes to optimize productivity and resource allocation.

Education

No Degree - Business/Marketing

Eastfield College
Mesquite, TX
06.1974

Skills

Customer Needs Assessment

  • Business growth and retention
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Organizational Skills
  • Team building
  • Decision-Making
  • Problem-solving abilities
  • Reliability
  • Adaptability and Flexibility
  • Self Motivation
  • Professionalism
  • Multitasking Abilities

Accomplishments


  • Built a company from ground up providing cleaning to more than 150 homes per week while adding additional services to address customers needs
  • My company was chosen out of 129 other Cleaning Services in the DFW area to join Sara Lee Corp in a Joint Venture
  • Supervised a team of 500 Independent Associates with Stream Energy and rose to the second from top level of company.
  • Assisted in operations of a large Campground in a busy tourist destination and implemented a Ticket Sales Program that boosted revenue by 30%

Affiliations

  • None at this time

Additional Information

I am a diligent worker and strive to meet and exceed expectations! I love people and enjoy helping others.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Sales Representative

Musicland Kampground
04.2017 - 11.2019

Senior Director of Marketing

Stream Energy
05.2005 - 04.2017

Founder/Owner/Operations Manager

Fuller Brush Home Cleaning Service
06.1979 - 09.2011

No Degree - Business/Marketing

Eastfield College

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Vicky Gillispie