Vicky Thompkins

Pueblo,CO

Summary

Front Desk Associate with 10 years of experience in customer service within real estate. Proficient in managing front desk operations, addressing client inquiries, and supporting real estate teams for efficient office functionality. Recognized for fostering a welcoming environment and delivering prompt, accurate assistance to clients and visitors. Expertise in multitasking, problem-solving, and effective communication enhances overall customer experience.

Work History

Front Desk / Administrative Assistant

Partnership Interior - A Cozy Realty Inc.

Colorado Springs, CO

2020 - 2025

Managed front desk operations, providing exceptional customer service to clients and guests.
Coordinated appointments and meetings, ensuring smooth office workflow.
Assisted with administrative tasks such as scheduling, document preparation, and phone inquiries.

Customer Service Representative

Act Services

Colorado Springs, CO

2014 - 2017

Delivered high-quality customer service by addressing client inquiries and needs promptly.
Resolved customer complaints efficiently, enhancing overall satisfaction.
Maintained accurate customer records to support a seamless customer experience.

Customer Support

Silver Leaf Resorts

Arlington, TX

2009 - 2013

Maintained accurate data entry in company systems to ensure integrity and accessibility.
Provided customer support by addressing inquiries and processing requests promptly.
Demonstrated exceptional attention to detail and strong organizational skills throughout tasks.

Education

No Degree - Business

Pikes Peak Community College

Colorado Springs, CO

Skills

Bilingual proficiency: English and Spanish
Communication effectiveness
Problem-solving aptitude

Multitasking efficiency
Data entry skills
Administrative support knowledge

Timeline

Front Desk / Administrative Assistant

Partnership Interior - A Cozy Realty Inc.

2020 - 2025

Customer Service Representative

Act Services

2014 - 2017

Customer Support

Silver Leaf Resorts

2009 - 2013

No Degree - Business

Pikes Peak Community College