Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victor Carrera

Yonkers,NY

Summary

Highly proactive manager with 7 years of experience in team leadership in the food industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Chipotle Mexican Grill
08.2020 - 12.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Apprentice

Chipotle Mexican Grill
01.2020 - 08.2020


  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Service Manager

Chipotle Mexican Grill
09.2018 - 12.2019
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw food preparation and monitored safety protocols.

Education

No Degree - Business Management

Borough of Manhattan Community College of The City University of New York
New York, NY

Bachelor of Arts - Business Management

Bellevue University
Bellevue, NE
03.2025

High School Diploma -

International Studies
Brooklyn, NY
06.2014

Skills

  • Team Leadership
  • Customer Service
  • Employee Retention
  • Delegation Skills
  • Recruitment
  • Conflict Resolution Techniques
  • Customer Loyalty
  • Adaptable
  • Effective Communication
  • Talent Development
  • Pre-Shift Walk-Through
  • Staff Scheduling
  • Food Safety
  • Schedule Coordination
  • POS System Knowledge
  • Cash Handling
  • Time Management
  • Organization and Prioritization
  • Staff Supervision
  • Profitability Optimization

Certification

NYC Fold Handlers

Serve Safe Manager Certificate

Timeline

General Manager

Chipotle Mexican Grill
08.2020 - 12.2023

Apprentice

Chipotle Mexican Grill
01.2020 - 08.2020

Service Manager

Chipotle Mexican Grill
09.2018 - 12.2019

No Degree - Business Management

Borough of Manhattan Community College of The City University of New York

Bachelor of Arts - Business Management

Bellevue University

High School Diploma -

International Studies
Victor Carrera