Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Carrizales

Elmendorf

Summary

Seasoned leader & veteran with 17+ years of work experience and proven knowledge of leadership, problem solving, and workflow prioritization.

Overview

18
18
years of professional experience

Work History

General Manager

Crash Champions
11.2024 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Production Manager

Crash Champions
02.2024 - 11.2024
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Resolved issues quickly to maintain productivity goals.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Managed internal operational standards and productivity targets.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Estimated labor requirements to support anticipated workload.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Enforced health and safety protocols to promote safe working environment.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Coordinated with other departments to align production with customer requirements.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.

Service Writer

Carstar Auto Body
06.2023 - 02.2024
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Logged work orders and change orders into CCC database to track job status.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.

Parts Manager

Carstar Auto Body
03.2023 - 10.2023
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Provided timely, insightful and accurate reports to upper management.

Parts Manager

W&B SERVICE COMPANY
01.2019 - 06.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Ordered parts for customers, repair shops, and service departments for use in transport refrigeration equipment.
  • Supervised and trained staff on product knowledge and customer service.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Used computer software to design construction plans and perform calculations.

Service Coordinator

W&B SERVICE COMPANY
01.2014 - 01.2019
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Communicated with clients and service providers to provide updates on work progress.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Sales Associate

The Home Depot Inc
10.2012 - 12.2013
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Rural Mail Carrier

USPS
07.2012 - 09.2013
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Sorted mail according to order of address appearance for easy access in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Collected mail from post office boxes and distributed goods to correct addresses.

Unit Supply Specialist (92Y)

Army
12.2008 - 05.2012
  • Synchronized supply chains to optimize inventory and service procedures.
  • Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
  • Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
  • Provided training for acquisition, government accounting, lifecycle management and property disposal for new employees and government receiving agents.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Built highly collaborative teams to provide operational support and equipment management.

Automotive Parts Specialist

AutoZone
08.2007 - 12.2008
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Stocked and managed stock of parts.

Education

No Degree - Business Administration And Management

Palo Alto College
San Antonio, TX

High School Diploma -

East Central High School
San Antonio, TX
06-2007

Skills

  • Advertising and marketing
  • Branding
  • Sales
  • Performance evaluations
  • Organizational restructure and change
  • Staff supervision
  • Departmental operations management
  • Team player
  • Facility management
  • Workflow planning
  • Inventory control
  • Vendor relationships
  • Profit and loss accountability
  • Staff training/development
  • Goal setting
  • Outsourcing
  • Time management
  • Relationship building
  • Verbal and written communication
  • Customer experiences
  • Leadership and team building
  • Team training and development
  • Safety assurance
  • Total quality management

Timeline

General Manager

Crash Champions
11.2024 - Current

Production Manager

Crash Champions
02.2024 - 11.2024

Service Writer

Carstar Auto Body
06.2023 - 02.2024

Parts Manager

Carstar Auto Body
03.2023 - 10.2023

Parts Manager

W&B SERVICE COMPANY
01.2019 - 06.2022

Service Coordinator

W&B SERVICE COMPANY
01.2014 - 01.2019

Sales Associate

The Home Depot Inc
10.2012 - 12.2013

Rural Mail Carrier

USPS
07.2012 - 09.2013

Unit Supply Specialist (92Y)

Army
12.2008 - 05.2012

Automotive Parts Specialist

AutoZone
08.2007 - 12.2008

No Degree - Business Administration And Management

Palo Alto College

High School Diploma -

East Central High School

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