Victor Florentino
Corona,CA
Summary
Dynamic Parts Sales Manager with a proven track record at Autozone, excelling in customer service and automotive knowledge. Skilled in effective communication and time management, I successfully resolved escalated issues and enhanced staff training, driving sales growth and customer satisfaction. Bilingual in Spanish, I foster strong client relationships to boost revenue.
Overview
7
7
years of professional experience
Work History
Parts Sales Manager
Autozone
La Puente, CA
03.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Prioritized merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Managed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Coordinated training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
- Ordered parts for customers, repair shops, and service departments for thier business or personal needs.
- Knowledgeable in makes and models, parts & sounds to identify and assist in helping customers.
- Effective communication in person or over the phone to prompt and accurately diagnose any problems with their vehicle.
Retail Sales Associate
Arts Liquor Store
La Puente, CA
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Representative
Classic Distributing & Beverage
City of Industry, CA
01.2019 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
High School Diploma -
La Puente High School
La Puente, CASkills
Clear and Effective Communication
Excellent Customer Service
Basic Computer Skills
Time Management Skills
Organizational Skills
Automotive knowledge
Electronic knowledge
Bilingual (Fluent in Spanish)
Timeline
Parts Sales Manager
Autozone
03.2024 - Current
Retail Sales Associate
Arts Liquor Store
08.2022 - Current
Sales Representative
Classic Distributing & Beverage
01.2019 - 08.2022
High School Diploma -
La Puente High School