Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Victor Francia

Naples,Florida

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Driven professional with extensive experience in retail and customer service, notably as a Key Holder at Express. Excelled in sales development and client account management, enhancing store operations and customer loyalty. Demonstrated exceptional customer service and merchandising understanding, significantly contributing to a positive shopping environment and operational efficiency. Proven ability to manage a flexible schedule, ensuring high-quality outcomes in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Sales Associate

JD Sports
09.2023 - Current
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prepared merchandise for sales floor by pricing and tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively find what they came to shop for, and ordered merchandise online for them as well if we didn't have items in stock.
  • packaged and shipped items to costumers homes.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Key Holder

Express
05.2024 - 08.2024
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Cook

Chuck E Cheese
08.2021 - 02.2022
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • extra tasks I did were learning dances to perform in mascot costume, and bussing tables.

Skills

  • Sales Development
  • Product Sales
  • Client Account Management
  • Order Processing
  • Payment Processing
  • Store Opening and Closing
  • Flexible Schedule
  • Exceptional customer service
  • Dining area maintenance
  • Merchandising understanding
  • Merchandise Display
  • Customer Service
  • Money Handling
  • Stocking and Receiving
  • Fitting room maintenance
  • Fast Learner

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Key Holder

Express
05.2024 - 08.2024

Sales Associate

JD Sports
09.2023 - Current

Cook

Chuck E Cheese
08.2021 - 02.2022

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Victor Francia