Victor Garcia
Calexico,CA
Summary
Dynamic and results-driven professional with extensive experience at Premium Retail Services Inc. Proven track record in customer service and problem-solving, fostering repeat business through relationship building. Skilled in cash handling and incident reporting, ensuring safety and satisfaction in high-pressure environments. Bilingual in Spanish, enhancing communication with diverse clientele.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Premium Retail Services Inc
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Security Officer
Allied Universal Security Services
03.2022 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier Team Lead
Strikezone
05.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Calexico Highschool
Calexico, CA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Incident reporting
- Report writing
- General security
- CCTV surveillance
- CCTV monitoring
- Physical fitness
- Surveillance
- Emergency response
- Security screenings
- FLUENT IN [Spanish]
- Electronic surveillance
Accomplishments
- Supervised team of 32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
10-8 Tactic's and Training Corrections Academy Certification
CPR Cert License
Baton Certificate
Languages
Spanish
Full Professional
Timeline
Sales Associate
Premium Retail Services Inc
09.2024 - Current
Cashier Team Lead
Strikezone
05.2023 - 01.2024
Security Officer
Allied Universal Security Services
03.2022 - 07.2024
High School Diploma -
Calexico Highschool
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