Victor Jones
Winston-Salem,NC
Summary
Reliable operations leader with experience in floor management, sanitation oversight, and inventory control. Skilled in training staff, enforcing safety standards, and responding quickly to guest and maintenance needs. Focused on creating a clean, efficient, and positive environment for guests and teams.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Dave & Buster's
Winston-Salem, North Carolina
10.2025 - Current
- Supervised hosts, servers, and support staff on Dave & Buster's floor.
- Coordinated reservations, party bookings, and large group seating arrangements.
- Enforced service standards and guest recovery procedures across dining areas.
- Monitored POS transactions and resolved guest check concerns promptly.
- Maintained cleanliness, safety, and compliance across guest-facing areas.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Resolved customer complaints in a professional manner.
- Assisted servers during busy shifts to ensure timely service.
- Assisted with training new staff members on proper customer service techniques.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Processed payments from customers using various payment methods.
- Handled guest complaints professionally and efficiently.
- Promoted a positive work environment by encouraging collaboration among team members.
Janitorial Supervisor
Dave & Buster's
Winston-Salem, North Carolina
10.2023 - Current
- Supervised janitorial staff across dining areas, arcades, and restrooms at Dave & Buster's.
- Inspected restrooms, kitchens, and attractions for cleanliness and sanitation compliance.
- Trained team members on cleaning chemicals, PPE, and safe handling procedures.
- Coordinated supply inventory for mops, disinfectants, paper goods, and restroom materials.
- Monitored daily cleaning checklists and corrected missed tasks before opening.
- Responded to spills, trash overflow, and guest area cleanup requests quickly.
- Communicated with managers about maintenance issues, safety hazards, and housekeeping needs.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
Janitorial Worker
Dave & Buster's
Winston-Salem, North Carolina
08.2023 - Current
- Ensured cleanliness of guest areas, arcade floors, and dining spaces at Dave & Buster's through diligent routine cleaning.
- Managed restroom sanitation, including sinks and high-touch surfaces, across Dave & Buster's.
- Completed trash removal and liner replacement in Dave & Buster's service areas.
- Monitored and replenished restroom supplies and cleaning materials, enhancing guest satisfaction at Dave & Buster's.
Education
Associate of Arts - Accounting/Comptroller
USMC School Of Accounting
Camp LeJune NC03-1989
High School Diploma -
Asheville High School
Asheville, NC06-1988
Skills
- POS systems
- Reservation management
- Guest recovery
- Floor supervision
- Cash handling
- Staff scheduling
- Inventory control
- Safety compliance
- Customer relations
- Conflict resolution
- Problem solving
- Team leadership
- Hygiene standards
- Vendor negotiation
- Order accuracy
- Floor management
- Staff motivation
- Training and coaching
- Team building
- Staff supervision
- Restaurant maintenance
- Employee scheduling
- Hiring
- Pre-shift walk-through
- Crisis management
Timeline
Front of House Manager
Dave & Buster's
10.2025 - Current
Janitorial Supervisor
Dave & Buster's
10.2023 - Current
Janitorial Worker
Dave & Buster's
08.2023 - Current
Associate of Arts - Accounting/Comptroller
USMC School Of Accounting
High School Diploma -
Asheville High School