Victor Leonard
Arlington,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Midwest Region Manager
ServiceLink
12.2025 - Current
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented strategic plans to optimize regional business performance.
- Mentored and trained local managers to elevate team engagement and productivity.
- Analyzed market trends to identify growth opportunities within the region.
- Streamlined processes to improve customer satisfaction and reduce turnaround times.
- Fostered a collaborative working environment to encourage knowledge sharing, skill development, and continuous improvement across teams.
- Streamlined internal processes for increased efficiency, resulting in reduced overhead costs and improved profit margins.
Revision Manager
ServiceLink
08.2016 - Current
- Led cross-functional teams to optimize service delivery and enhance operational efficiency.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Managed project timelines, ensuring alignment with business objectives and stakeholder expectations.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Streamlined workflows through process improvement initiatives, reducing turnaround times significantly.
- Collaborated with senior leadership to define long-term goals and align resources accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant Manager- Revision
ServiceLink
04.2014 - Current
- Led cross-functional teams to enhance workflow efficiency and streamline operational processes.
- Developed training programs to improve staff performance and ensure compliance with industry standards.
- Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
- Analyzed performance metrics to identify areas for improvement and drive continuous enhancement efforts.
- Fostered communication between departments to promote collaboration and achieve organizational goals.
- Coordinated project timelines and deliverables, ensuring alignment with company objectives and client expectations.
- Mentored junior staff, building skills in customer service excellence and operational best practices.
- Oversaw daily operations, ensuring adherence to quality standards and improving overall service delivery efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager-Compliance
ServiceLink
05.2012 - Current
- Led team in implementing operational efficiencies, resulting in improved service delivery.
- Developed training programs to enhance staff knowledge and performance in client interactions.
- Streamlined communication processes between departments, fostering collaboration and efficiency.
- Monitored project timelines and deliverables to ensure adherence to company standards and client expectations.
- Mentored junior staff, promoting professional growth and enhancing team skill sets across departments.
- Executed process improvements that increased workflow efficiency and reduced turnaround times on projects.
- Analyzed customer feedback to identify areas for service improvement and team development initiatives.
Assistant Manager- Northeast Region
ServiceLink
05.2011 - Current
- Led operational teams to enhance workflow efficiency across multiple projects.
- Developed training programs to improve staff performance and knowledge retention.
- Streamlined communication processes between departments, reducing response times significantly.
- Implemented quality control measures to ensure compliance with industry standards.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
Flood Research Coordinator/Recheck Analyst
LPS National Flood
03.2009 - 05.2011
- Rechecking employees’ flood reports for loan officers at an insurance research service, helping determine whether properties required flood insurance. Analyzing multiple plat and FEMA maps and government flood regulations, making appropriate determinations. Communicating with property assessors and loan officers to solve problems.
- Received promotion from Flood Researcher to Recheck Analyst and Flood Research Coordinator; earned promotion because of work ethic, accuracy, analytical skills, time management, and ability to diffuse problems.
- Selected to train multiple employees; trained employees at flood researcher position, helping ensure accuracy of company policies and procedures; effective training made operations more efficient.
Bartender
Phoenix Music Complex
07.2005 - 03.2007
- Tended bar at a local music club. Managed all aspects of bar, including weekly inventory, pricing, payment, government regulations, organization, and bar staff. Ensured customer service, built relationships with patrons and musical acts, and reported directly to owner. Given extensive responsibilities by owner.
- Provided excellent customer service; worked with numerous customers to ensure satisfaction and encourage repeat business.
- Developed competitive pricing processes; surveyed local bars and restaurants to determine market prices for products; set prices slightly under market price to promote business.
Education
Some College (No Degree) - Biology, Chemistry
University of Texas At Arlington
Arlington, TXSkills
- Staff training and development
- Operations management
- Data-driven decision making
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Relationship building
- Work Planning and Prioritization
- Managing operations and efficiency
- Analytical thinking
Certification
Certified Floodplain Manager - Texas
Timeline
Midwest Region Manager
ServiceLink
12.2025 - Current
Revision Manager
ServiceLink
08.2016 - Current
Assistant Manager- Revision
ServiceLink
04.2014 - Current
Assistant Manager-Compliance
ServiceLink
05.2012 - Current
Assistant Manager- Northeast Region
ServiceLink
05.2011 - Current
Flood Research Coordinator/Recheck Analyst
LPS National Flood
03.2009 - 05.2011
Bartender
Phoenix Music Complex
07.2005 - 03.2007
Some College (No Degree) - Biology, Chemistry
University of Texas At Arlington
MILITARY
- United States Army National Guard – Fort Sam Houston, San Antonio, TX Mar 2007 to Oct 2007
- Formerly registered EMT-B
- United States Navy – RTC Great Lakes, Gurnee, IL 1995 to 1996