Victor Lugo
May's Landing,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Caesars Entertainment. Excelled in complex problem-solving and verbal communication, achieving significant improvements in service delivery and staff efficiency. Skilled in team leadership and time management, fostering a positive and agile work environment.
Overview
48
48
years of professional experience
Work History
Manager
Caesars Entertainment
Atlantic City, NJ
03.1992 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Hilton
New York Hilton
10.1975 - 10.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Academic -
Julia Richmond
New York, NYSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Caesars Entertainment
03.1992 - 02.2024
Assistant Manager
Hilton
10.1975 - 10.1992
Academic -
Julia Richmond