Victor Made
South Jordan,UT
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Swire Coca-Cola
11.2021 - Current
- Aided customers in placing specific and detailed orders
- Answered and responded to calls for supplies and maintenance
- Addressed customer complaints.
Youth Mentor
Discovery Ranch
01.2021 - 05.2021
- Maintaining safety and security
- Helping youth build skills for emotional regulation and interpersonal communications
- Maintained detailed and confidential records about each youth’s behavior.
Flooring Specialist
Summit Renovations
01.2018 - 01.2021
- Translator for all company meetings
- Maintained customer relationships with the company
- Managed and input timesheet data for employees
- Managed ordering and installing of flooring.
Officer (Customer Service)
United States Embassy – Dominican Republic
01.2012 - 12.2016
- Aided customers in completing complex international documents
- Maintained government level confidentiality
- Promoted to Biometric Data Expert.
Education
No Degree - Tourism And Hotel Management
Organizacion Y Metodo De Santo Domingo
Santo DomingoSkills
- Scheduling
- Account Updating
- Complaint Resolution
- Active Listening Abilities
- Cultural Sensitivity
- Medical Terminology Expertise
- Organization and Planning
- Strong Communication Skills
- Written Translation Proficiency
- Fluent Bilingualism
Achievements Trainings
- Employee of the Year/Month and received several other awards in customer service, leadership, and job efficiency from the United States Embassy and Swire Coca Cola.
- Certificate in human rights and international humanitarianism.
- Received certificates in drug control, airport security, and private security.
- Served 4 years in the Dominican Army.
- Volunteered with the Dominican Environment and Forest Recovery.
Certification
- Professional Medical Interpreter Training - May 2020
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Swire Coca-Cola
11.2021 - Current
Youth Mentor
Discovery Ranch
01.2021 - 05.2021
Flooring Specialist
Summit Renovations
01.2018 - 01.2021
Officer (Customer Service)
United States Embassy – Dominican Republic
01.2012 - 12.2016
No Degree - Tourism And Hotel Management
Organizacion Y Metodo De Santo Domingo
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