Victor Merino
San Antonio,TX
Summary
Dedicated and results-driven hospitality professional with a decade of diverse experience, ascending from Front Desk Operations to Accounting Manager and ultimately to the role of General Manager. Proven track record of driving operational excellence, enhancing guest satisfaction, and maximizing revenue in the dynamic hotel industry. Adept at leading cross-functional teams, implementing strategic initiatives, and optimizing financial performance. Known for combining a hands-on approach with a strategic mindset to achieve organizational objectives. Seeking new opportunities to leverage my extensive background in hotel management for continued success and growth
Overview
10
10
years of professional experience
Work History
General Manager
The Bevy Hotel Boerne, A DoubleTree By Hilton
01.2023 - 12.2023
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Improved overall guest satisfaction by 15% through implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy, REVPAR and ADR through effective marketing strategies, partnerships with our comp set & local businesses along with revenue management techniques.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Streamlined month-end close process, reducing time spent on manual tasks by 60% and improving data accuracy.
Assistant General Manager
The Bevy Hotel Boerne, A DoubleTree By Hilton
04.2022 - 01.2023
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and increased retention by 75%
- Collaborated with our General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director of Operations
The Bevy Hotel Boerne, A DoubleTree By Hilton
01.2021 - 04.2022
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations across multiple departments, R ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Coordinated efforts between accounting and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
Accounting Manager
Hilton Houston North
08.2019 - 04.2020
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
Accounts Payables Specialist/General Cashier
Hilton Washington DC/Rockville Hotel
11.2018 - 05.2019
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
Accounts Receivable Supervisor
Hilton Americas-Houston
01.2018 - 11.2018
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Reduced our AR over 90 aging from 2.1M to under 200k by establishing clear invoicing guidelines and protocols for the team
Accounts Receivable Clerk
Hilton Americas-Houston
09.2017 - 01.2018
Front Office Supervisor
Houston Marriott North
11.2016 - 08.2017
Accounts Receivable Clerk
Hilton Washington DC/Rockville Hotel
11.2015 - 10.2016
Bank Teller
Capital One
04.2015 - 10.2015
Front Desk Agent
Hilton Washington DC/Rockville Hotel
04.2014 - 10.2015
Education
Civil Engineering
Montgomery College
Rockville, MD05.2011
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2010
Skills
- Financial Administration
- Budget Analysis
- P&L Management
- Staff Management
- Proficient in OnQ, Quickbooks & MS Office
- Leadership and Team Building
Languages
English
Spanish
Portuguese
Timeline
General Manager
The Bevy Hotel Boerne, A DoubleTree By Hilton
01.2023 - 12.2023
Assistant General Manager
The Bevy Hotel Boerne, A DoubleTree By Hilton
04.2022 - 01.2023
Director of Operations
The Bevy Hotel Boerne, A DoubleTree By Hilton
01.2021 - 04.2022
Accounting Manager
Hilton Houston North
08.2019 - 04.2020
Accounts Payables Specialist/General Cashier
Hilton Washington DC/Rockville Hotel
11.2018 - 05.2019
Accounts Receivable Supervisor
Hilton Americas-Houston
01.2018 - 11.2018
Accounts Receivable Clerk
Hilton Americas-Houston
09.2017 - 01.2018
Front Office Supervisor
Houston Marriott North
11.2016 - 08.2017
Accounts Receivable Clerk
Hilton Washington DC/Rockville Hotel
11.2015 - 10.2016
Bank Teller
Capital One
04.2015 - 10.2015
Front Desk Agent
Hilton Washington DC/Rockville Hotel
04.2014 - 10.2015
Civil Engineering
Montgomery College
High School Diploma -
Gaithersburg High School
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