Victor Nguyen
Farmers Branch,TX
Summary
Professional with a strong background in customer service, communication, and problem-solving in fast-paced environments. Experienced in handling sensitive situations with professionalism, organization, and attention to detail while working with diverse individuals. Seeking an opportunity as a legal assistant or paralegal intern to gain hands-on experience in the legal field, develop industry knowledge, and grow within an office environment while contributing to a collaborative team.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Dallas, TX
03.2023 - Current
- Delivered exceptional customer service, enhancing passenger satisfaction during flights.
- Ensured compliance with safety regulations and emergency procedures.
- Maintained high quality of customer experience by promptly addressing and professionally resolving in-flight issues.
- Resolved passenger inquiries and issues, contributing to a positive in-flight experience.
- Collaborated with crew members to maintain a positive cabin environment.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to company policies regarding security measures and protocol at all times.
Bartender - Server
Stir Fry Cafe
Kingsport, TN
06.2022 - 01.2023
- Prepared and served a variety of cocktails and beverages for customers.
- Engaged with customers to deliver exceptional service and swiftly resolve issues.
- Monitored customer behavior to ensure safety and enhance enjoyment.
- Effectively multitasked within a fast-paced environment.
- Built strong working relationships with colleagues through clear and effective communication.
Sales Associate - Lawn & Garden
Lowe's
Greeneville, TN
01.2021 - 01.2022
- Guided customers in product selection and provided tailored advice on home improvement needs.
- Supported customers in locating products, answered questions, and delivered informed product recommendations.
- Educated customers on promotions, sales, and loyalty programs to increase engagement.
- Addressed customer complaints and inquiries with professionalism to enhance satisfaction.
- Handled customer complaints in a professional manner.
- Maintained organized product displays and ensured shelves were fully stocked.
- Built and maintained relationships with peers and upper management to drive team success.
Assistant Manager - Operations
Pho 126
Blountville, TN
04.2019 - 08.2021
- Coordinated scheduling and workforce planning to ensure optimal staffing during peak hours.
- Organized staff schedules to optimize service during peak hours.
- Managed inventory control and streamlined supply chain logistics to maintain operational efficiency.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Skating Carhop - Shift Leader
Sonics Drive In
Bristol, TN
12.2020 - 04.2021
- Engaged with customers to provide friendly and attentive service experience.
- Processed customer transactions using point-of-sale system, enhancing transaction speed.
- Coordinated with kitchen staff to ensure prompt order preparation, minimizing wait times.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Supported team members during peak periods, facilitating uninterrupted service flow.
After-School Teacher
Washington Lee Elementary School
Bristol, VA
10.2019 - 04.2021
- Coordinated after-school activities that fostered teamwork and boosted creativity among students.
- Collaborated with teachers to reinforce classroom learning in after-school programs.
- Supervised students during recreational time to ensure safety.
- Communicated regularly with parents to provide updates on student progress and address specific needs.
- Established strong relationships with parents to facilitate ongoing communication about their child's development.
Cashier Team Lead
Lowe’s
Bristol, VA
01.2020 - 01.2021
- Trained new cashiers on register operations and customer service standards to ensure consistent service quality.
- Coordinated scheduling for cashier staff to maximize efficiency during peak hours.
- Resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Skating Carhop - Shift Leader
Sonics Drive In
Savannah, GA
09.2017 - 03.2018
- Interacted with customers to deliver friendly and attentive service, enhancing overall experience.
- Supported team members during peak hours to maintain service flow and customer satisfaction.
- Utilized knowledge of new offerings to upsell promotional items, increasing sales opportunities.
- Operated point-of-sale system to process customer transactions efficiently.
Education
High School Diploma -
Virginia High School
Bristol, VA05-2021
Some College (No Degree) - Pre-Medicine
East Tennessee State University
Johnson City, TNSkills
- Customer service
- Scheduling/Planning
- Conflict resolution
- Client communication
- Team collaboration
- Workforce planning
- Process optimization
- Inventory management
- Strong work ethic
- Attention to detail
- Fast learner
- File organization
- Relationship building
Languages
English
Full Professional
Vietnamese
Limited Working
Timeline
Flight Attendant
Envoy Airlines
03.2023 - Current
Bartender - Server
Stir Fry Cafe
06.2022 - 01.2023
Sales Associate - Lawn & Garden
Lowe's
01.2021 - 01.2022
Skating Carhop - Shift Leader
Sonics Drive In
12.2020 - 04.2021
Cashier Team Lead
Lowe’s
01.2020 - 01.2021
After-School Teacher
Washington Lee Elementary School
10.2019 - 04.2021
Assistant Manager - Operations
Pho 126
04.2019 - 08.2021
Skating Carhop - Shift Leader
Sonics Drive In
09.2017 - 03.2018
Some College (No Degree) - Pre-Medicine
East Tennessee State University
High School Diploma -
Virginia High School