Evelyn Jackson
Delanco,NJ
Summary
Dedicated customer service professional with strong skills in complaint resolution and shipment tracking. Known for a calm demeanor and reliability in fast-paced environments, ensuring positive client experiences.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Pinnacle Freight
Florence, NJ
08.2025 - 07.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with freight inquiries and shipment tracking.
- Communicated shipment updates to clients via phone and email.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Organized paperwork related to shipments such as manifests, bills of lading.
- Organized scanned files into designated digital folders for easy access.
Senior Materials Admin
Visual Comfort & Co
Burlington, NJ
02.2018 - 03.2023
- Managed movement of materials and product through production.
- Traced missing material and shipments through vendor and customer communications.
- Used daily system logs to document production information ,discussing issues with management.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Planned and completed group project working smoothly with others.
Operations Specialist
Verizon Wireless
Mount Laurel, New Jersey
01.2002 - 10.2016
- Managed daily operations of customer service interactions and issue resolution.
- Stocked shelves with merchandise to ensure product availability and enhance customer satisfaction. and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Arranged merchandise in visually appealing displays and positioned items strategically to attract customers and optimize sales.
- Received, checked-in, and stocked merchandise to maintain inventory levels and ensure a clean and orderly sales floor and stock room.
Customer Service Representative
Commerce Bank
Mount Holly, New Jersey
09.1998 - 12.2001
- Assisted customers with account inquiries and transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Informed customers about new products or services available through the bank.
- Set up and activated customer accounts.
- Utilized banking software for account management and transaction processing.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Bookkeeper
Trust Company Of NJ
Jersey City, New Jersey
02.1986 - 09.1998
- Prepared monthly statements and canceled checks for customers.
- Performed data entry tasks with accuracy.
- Assisted with filing documents and maintaining records.
- Scanned documents into digital format for storage purposes.
Education
High School Diploma -
William Dickinson High School
Jersey City, NJ06-1985
Skills
- Customer communication
- Complaint resolution
- Shipment tracking
- Document management
- Recordkeeping strengths
- Workflow organization
- Inventory control
- Multitasking and organization
- Strong work ethic
- Reliable & Trustworthy
- Calm demeanor
- Positive attitude
Timeline
Customer Service Representative
Pinnacle Freight
08.2025 - 07.2026
Senior Materials Admin
Visual Comfort & Co
02.2018 - 03.2023
Operations Specialist
Verizon Wireless
01.2002 - 10.2016
Customer Service Representative
Commerce Bank
09.1998 - 12.2001
Bookkeeper
Trust Company Of NJ
02.1986 - 09.1998
High School Diploma -
William Dickinson High School