Victor Santana
Sherwin-Williams
BOCA RATON
3
Languages
12
years of professional experience
Accomplished Store Manager with 8 years of experience, including 5 years in leadership roles. Achieved multimillion-dollar sales growth and received the Leader's Club Award for outstanding performance. Developed talent as an Onboarding Store Manager while driving business development and team leadership to maximize profitability and expand market share.
Work History
Store Manager
8 Years 7 Months- Sales Growth & Business Performance: Led store sales growth from $2.8 million in 2024 to a projected $3.7 million in 2026, representing a 32% increase in annual revenue through strategic business development, customer retention, and effective sales execution.
- Award-Winning Sales Performance: Earned Sherwin-Williams Leader's Club recognition for achieving annual sales and profitability objectives, with continued sales performance positioning the store for consecutive recognition or advancement to a higher-tier award.
- New Hire Training & Leadership Development: Selected as an Onboarding Store Manager responsible for training, mentoring, and developing newly hired employees, strengthening their knowledge of sales, customer service, product applications, and operational procedures.
- Business Development & Prospecting: Drove new business acquisition through proactive prospecting, outbound sales calls, jobsite visits, and strategic customer engagement to expand market share and increase sales.
- Outside Sales & Account Management: Partnered with Sales Reps to conduct outside sales calls, develop relationships with contractors and commercial accounts, identify project opportunities, and strengthen customer retention.
- Team Leadership & Performance Management: Lead, coach, and develop store employees through ongoing sales training, performance evaluations, and individualized feedback to improve productivity, accountability, and business results.
- Financial & Operational Management: Oversee multimillion-dollar store operations, including sales forecasting, inventory management, expense control, financial reporting, scheduling, merchandising, and compliance with company safety and operational standards.
- Strategic Business Planning: Analyze sales trends, customer purchasing patterns, and market opportunities to implement targeted growth strategies that strengthen profitability, increase customer engagement, and support long-term business success.
Operations Assistant
4 Years 9 Months- Responsible for creating work proposals, purchase orders, and invoices for all jobs.
- Created custom company templates for proposals, invoicing, and purchase orders.
- Created work proposals, purchase orders, and invoices for all jobs.
- Procured products and ensured availability for upcoming jobs.
- Contributed to various functions within the company, supporting areas from manual labor (painting, electrical, demos, etc.) to project management.
Education
Bachelor of Arts - Marketing
Skills
Customer relationship management
Account Development
Staff management & development
Vendor Management
Expense analysis
Stock Optimization
Languages
Portuguese
Spanish
English
Timeline
Store Manager
Sherwin-Williams
04.2018 - CurrentRead More
Operations Assistant
JC Home Services
07.2014 - 04.2019Read More
Florida Atlantic University
Bachelor of Arts from Marketing
Read More