Victor Thompson
Johnston
Summary
Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.
Overview
25
25
years of professional experience
Work History
IT Help Desk Technician
National Lumber Family of Companies
02.2016 - 08.2024
- HELPDESK ROLE AT NATIONAL LUMBER:
- -Analyzing and identifying issues related to Microsoft office programs, and many other software programs
- -Performing good customer service
- Making sure the customer is taking care of as a priority
- Left feeling respected and satisfied
- -Hardware troubleshoot skills, including occassional replacing internal computer parts, when needed
- -Troubleshooting any issues with Windows 7 through 11 OS, and basic computer issues; network and bluetooth connections, BIOS, Active Directory, Windows settings and control panel, etc
- -Other skills involved resolving account locks
- File and folder sharing over company networks and servers
IT Support Technician
CVS CAREMAK (Randstad Contract)
09.2014 - 10.2015
- -Migration between Windows XP to Windows 7 across the CVS corporate offices
- -Updating employee laptops, distributing to the users when complete and instructing them on the operations with navigating through the updated OS
- -Taking any helpdesk calls for assistance
Maintenance Worker
Brown University
02.2007 - 11.2013
- Performed custodial services for multiple offices and dorms
Daycare Teacher Assistant
YMCA AFTER SCHOOL CARE / MOUNT HOPE DAYCARE
06.1999 - 01.2005
- After school / summer program teacher assistant
Education
Computer Service Technician and Network Installer -
MTTI
Seekonk, MA07.2014
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft word
- Operating Systems
- Desktop Support
- LAN
- DNS
- DHCP
- Software Troubleshooting
- Technical Support
- Active Directory
- Help Desk
- Microsoft Windows Server
Timeline
IT Help Desk Technician
National Lumber Family of Companies
02.2016 - 08.2024
IT Support Technician
CVS CAREMAK (Randstad Contract)
09.2014 - 10.2015
Maintenance Worker
Brown University
02.2007 - 11.2013
Daycare Teacher Assistant
YMCA AFTER SCHOOL CARE / MOUNT HOPE DAYCARE
06.1999 - 01.2005
Computer Service Technician and Network Installer -
MTTI
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