Victor Wells
Mountlake Terrace,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Emerald City Athletics
11.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Sales
Karmart USA
08.2017 - 12.2022
- Generated personal sales to meet or exceed established sales goals.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Service Advisor
Honda Of Marysville
12.2020 - 11.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
High School Diploma -
Centennial High School
Boise, ID06.2007
Skills
- Loss Prevention
- Workflow Planning
- Business Development
- Expense Control
- Contract Negotiations
- Vendor Sourcing
- Project Management
- P&L Management
- Staff Supervision
- Change Implementation
- Skilled Negotiator
- Performance Improvements
Timeline
General Manager
Emerald City Athletics
11.2022 - Current
Service Advisor
Honda Of Marysville
12.2020 - 11.2022
Sales
Karmart USA
08.2017 - 12.2022
High School Diploma -
Centennial High School
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