Victor Yuan
Summary
Experienced IT Support Technician with 11 years in PC and server assembly, desktop, and JDE ERP system troubleshooting. Expertise in production and maintenance workflows compliant with ISO 9001 and government standards, ensuring quality specifications are met. Delivers timely issue resolution and maintains high-quality workmanship.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Caregiver
ComForCare
02.2025 - Current
- Assisted with ambulation for clients to enhance mobility., bathing, dressing, medication assistance, personal hygiene, toileting, and transfers.
- Delivered companionship, assisted with daily living tasks, and maintained a clean and safe living environment.
- Supported developmental needs and ensured safety for children ages 2–6.
IT Support
ASI Corporation
09.2015 - 09.2022
- Responded promptly to emergency IT support requests, minimizing downtime during critical business operations.
- Delivered in-person and remote IT support across company locations in CA, OR, TX, IL, GA, NJ, FL, Canada, China, and Mexico.
- Supported desktop systems and administered servers while also assisting with warehouse tasks to ensure smooth operations.
- Managed Microsoft Office 365 user accounts and email groups; assisted with security and compliance center work, including records management, label setup, and retention policy configuration based on file plan.
- Administered Mimecast user access, permissions, and groups; tracked messages; and reviewed DNS records for SPF, DKIM, and DMARC.
- Set up VPN access through a Fortinet firewall and supported FG-1000 firewall and router configuration.
- Created PowerShell scripts to automate routine tasks such as user and email creation, information queries, and setting changes for permissions and feature controls.
- Gained experience in configuring SharePoint Online and managing VMware ESXi firmware to enhance system performance.
- Served as liaison between customers and internal teams to resolve inquiries and troubleshoot ASI ecommerce website issues.
- Trained new hires on navigating the JDE ERP system.
- Assisted with Veritas eDiscovery searches and email collection for top management requests.
- Worked closely with sales, marketing, product management, finance, warehouse, and HR teams to complete project tasks within required timelines.
Assembler
ASI Corporation
09.2012 - 09.2015
- Assembled PC components into desktops, notebooks and servers using hand tools and power equipment efficiently.
- Inspected finished products for quality and adherence to specifications.
- Followed ISO 9001 standard operating procedures and government requirements to ensure product quality and precision.
- Collaborated with team members to meet production schedules consistently.
- Packed finished products into boxes for the Warehouse department to process shipping.
- Maintained a clean and organized work area to promote safety.
Operations Manager Assistant
ASI Corporation
05.2011 - 09.2012
- Facilitated sales order fulfillment by efficiently gathering PC components inventory for processing.
- Recorded inventory scan data into ERP system, JDE, and ensuring accuracy and traceability.
- Packaged items securely for shipment, ensuring safe delivery to customers.
Customer Service Associate
KFC
03.2009 - 05.2011
- Processed customer orders promptly, enhancing service efficiency.
- Maintained cleanliness across work areas, ensuring safe operations.
- Restocked supplies in inventory, guaranteeing availability for daily needs. to keep inventory available for daily needs.
Education
High School Diploma -
Mission San Jose High School
Fremont, CA06-2007
Some College (No Degree) - 2008 - 2011 College Credits, GE Classes
Ohlone College
Fremont, CASkills
- Desktop support/system administration
- Setting up VPN access via Fortinet
- Familiarity with FG-1000 firewall, routers
- Diagnosing common connection issues
- Troubleshooting issues: printer, various programs (example email), etc
- Server setup, configuration, updates/maintenance
- Microsoft Office 365 admin: Mainly creation/deletion/update of user accounts & email groups Assisted in Office 365 Security and Compliance Center tasks such as records management (configuring label/retention policies based on file plan)
- Mimecast: add/delete new users, update permissions/groups, message tracking, check DNS records (SPF/DKIM/DMARC analysis/record check)
- Intermediate knowledge of Powershell (PS)
- Creation of PS scripts that helps in automating common tasks such as creating new user/email, querying important information, or changing various settings (permission, enable/disable feature, etc)
- Familiarity with layout, configuration, etc of SharePoint Online and VMware ESXi Firmware
- Veritas eDiscovery: search and collect emails per manager requests
- Trained new users on how to navigate and use JDE
- Semi-intermediate networking knowledge
- Basic knowledge of VBA and SQL
- Front end webmaster support
Interest and Hobbies
Volunteering, Reading, philosophy, religion stand up comedy, animation/cartoons, rucking, technology, anything DIY (car fluid changes, cooking, fixing whatever breaks), weightlifting
Honors, Awards, and Miscellaneous
ASI CORP. 2021 10-Year Service Award
Volunteer Experience
Washington Hospital, Volunteer, 2010, 2011, 200hrs
Remark
Lived/volunteered on various farms from October 2022 to Oct 2024 via WWOOF. Learned how to milk a cow, how to milk a goat, set up poles/fences, plant vegetables, using several different gasoline powered cutting tools, start a burn pile, skin and gut a rabbit, and drive a mini tractor. Did plenty of weeding, digging, and landscaping. Helped in various small construction projects.
Certification
- CompTIA A+ Certification (2015)
- First Aid and BLS Certification (2025)
Timeline
Caregiver
ComForCare
02.2025 - Current
IT Support
ASI Corporation
09.2015 - 09.2022
Assembler
ASI Corporation
09.2012 - 09.2015
Operations Manager Assistant
ASI Corporation
05.2011 - 09.2012
Customer Service Associate
KFC
03.2009 - 05.2011
High School Diploma -
Mission San Jose High School
Some College (No Degree) - 2008 - 2011 College Credits, GE Classes
Ohlone College