VICTOR ANDRES PEREZ
Lakeland,Florida
Summary
I am a highly responsible person, with initiative, punctuality and competitiveness, for which I responsibly assume the challenges and goals that the organization sets for me; adaptability to change, ability to work in a team, as well as to solve problems efficiently and achieve the productivity goals set by the company and the work group. With solid background in customer service environments, providing customers with exceptional service while pursuing opportunities to help the company improve service.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Cashier
The Best By Rasel, Citgo
Winter Haven, FL
03.2023 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Technical Customer Support Agent
FOUNDEVER colombia s.a
Bogota
03.2019 - 05.2022
- Managed over 70 customer inquires per day as a technical support agent for Lexmark USA, provided professional customer support over phone, chat, and email.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Enhanced customer satisfaction by effectively addressing and resolving support issues. Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client's needs.
Education
Some College (No Degree) - Foreign Languages Education
Universidad De Sucre
Colombia 01.2015 - 02.2019
High School Diploma -
Institucion Educativa La Union
Sincelejo, Colombia 02.2002 - 12.2014
Skills
Cash Handling
Drawer balancing
Cash Register Operation
Customer Service
Customer Assistance
Paperwork Processing
Account updating
Appointment Scheduling
Timeline
Cashier
The Best By Rasel, Citgo
03.2023 - Current
Technical Customer Support Agent
FOUNDEVER colombia s.a
03.2019 - 05.2022
Some College (No Degree) - Foreign Languages Education
Universidad De Sucre
01.2015 - 02.2019
High School Diploma -
Institucion Educativa La Union
02.2002 - 12.2014