Victor Darius Andrew Castro
South San Francisco,CA
Summary
Dynamic Inventory Coordinator with proven expertise at Target in inventory control and customer service. Enhanced stock availability through effective discrepancy investigations and stock replenishment strategies, resulting in improved customer satisfaction. A collaborative team player, skilled in documentation and product identification, dedicated to creating a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Inventory Coordinator
Target
Daly City, CA
10.2022 - 09.2026
- Managed inventory levels to ensure optimal stock availability and minimize disruptions.
- Provided exceptional customer service, assisting with inquiries and resolving issues efficiently.
- Implemented merchandising strategies that enhanced product displays and increased sales opportunities.
- Conducted regular audits of stock levels, identifying trends to forecast demand effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Participated in training sessions to stay updated on product information and company policies.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Store Crew Member
Jollibee Foods
South San Francisco, CA
02.2019 - 11.2022
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of store environment.
- Collaborated with team members to enhance customer experience.
- Participated in training sessions to learn store policies and procedures.
- Implemented safety protocols to ensure compliance within the store environment.
- Developed strong product knowledge through ongoing training sessions, resulting in increased confidence when assisting customers with their needs.
- Collaborated with fellow team members to maintain a well-organized and visually appealing store layout.
- Contributed to a positive work environment by consistently arriving on time and being prepared for shifts.
- Responded promptly to customer inquiries, addressing concerns professionally and courteously.
- Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Commerce
Doctor Nicanor Reyes Memorial College
03-1993
Skills
- Discrepancy investigations
- Stock replenishment
- Stock counts
- Documentation skills
- Product identification
- Order processing
- Purchase order receipts
- Barcode scanning
- Inventory control
- Customer service
- Teamwork and collaboration
- Inventory counts
- Stocking and organization
Timeline
Inventory Coordinator
Target
10.2022 - 09.2026
Store Crew Member
Jollibee Foods
02.2019 - 11.2022
Bachelor of Science - Commerce
Doctor Nicanor Reyes Memorial College